The Practical CSM Framework – Phase 7: Engagement Evaluation

These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework Phases is dealt with in more...

Basic Skills for Customer Success Managers – Emotional Intelligence

Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on key concepts such as what “Customer Success”...