The Practical CSM Framework – PCSMF Overview

These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework Phases is dealt with in more...

Coffee Bar Conversations with Rick Adams

A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their host, and the...

Creating a Modern Customer Success Service with Rick and Peter

The full title for this brand new, FREE and LIVE twelve-part series for 2021 is Researching, Developing, Implementing & Managing a Modern Customer Success Service, and each month, one aspect of creating a modern Customer Success service is analyzed and discussed...

Basic Skills for Customer Success Managers

Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more) and re-utilizes those...