Becoming the Best Possible CSM – Understand Your Customer

Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on key concepts such as what “Customer Success”...

Customer Success in the Digital Era with Abheek Dutta

The one constant in life is change, and in fact the world seems to be changing more rapidly now than ever before. Just like for everything else, the change we see happening around us has implications for the Customer Success profession, not least because as CS...