By: Kia Puhm, Founder & CEO, DesiredPath April 14, 2019 (Republished by permission) The Customer Success Association (CSA) hosted their 7th annual Customer SuccessCon Boston event this past week. In attendance were senior leaders of Customer Success representing...
When I first began formal research into the emerging profession of Customer Success over 9 years ago, there were no CS groups that reported any direct connection to income channels — either owned or shared. In the 2017 Customer Success Standards Initiative Research...