Customer SuccessCon Seattle 2020

For the Customers, while increasing adoption of your company’s product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important — if not more so.  For Customer Success professionals, these are the key points in the Profitability Blueprint.

Customer SuccessCon Berkeley 2019

For the Customers, while increasing adoption of your company’s product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important — if not more so.  For Customer Success professionals, these are the key points in the Profitability Blueprint.

Customer SuccessCon London 2019

For the Customers, while increasing adoption of your company’s product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important — if not more so.  For Customer Success professionals, these are the key points in the Profitability Blueprint.

Customer SuccessCon Denver 2019

For the Customers, while increasing adoption of your company’s product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important — if not more so.  For Customer Success professionals, these are the key points in the Profitability Blueprint.

Customer SuccessCon Boston 2019

To Register: [ http://bit.ly/2Tku7Co ] For the Customers, while increasing adoption of your company’s product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their...

The Monetization of Customer Success

When I first began formal research into the emerging profession of Customer Success over 9 years ago, there were no CS groups that reported any direct connection to income channels — either owned or shared. In the 2017 Customer Success Standards Initiative Research...