Training for Customer Success Leaders and Managers
There are a growing number of companies who offer training services for Customer Success teams and leaders. If you offer this type of training, and wish to be listed, please fully complete the application form found on this link. (There is no charge for a basic listing, which consists of your company name and a link to the appropriate page of your website.)
The Customer Success Training Registry
Gainsight’s Customer Success University (CSU) is an online certification platform for individuals seeking to learn the critical skills required to develop a career in Customer Success. Through 101, 201, and 301-level courses, students will earn the Certified Customer Success Manager designation and will not only enter the field with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers. Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.
The story you tell to keep your top customers isn’t the same story you told to acquire them in the first place—nor should it be. Corporate Visions, a marketing and sales messaging, content and skills training company, understands that one-size-fits-all messaging doesn’t work for the modern customer lifecycle, of which customer success teams are now an integral part. Backed by original research rooted in decision science, Corporate Visions helps companies tell the best story for each key moment of the customer journey. We’ll help you: *Break the ‘status quo barrier’ and differentiate. *Make a business case to justify executive decisions. *Maximize deal profitability and customer lifetime value.
CSLeadership offers data-driven customer success management consulting to assist CEO’s and Senior Executives to build and/or enhance their Customer Success capabilities. Ensure you have a robust underlying infrastructure in place to meet strategic business objectives, resulting in the ability to scale in a quality, consistent and efficient manner. A real-time, 360° view of your customers results in a capability to accurately manage successful customer retention and expansion initiatives.
Analysis & Planning: *Readiness Analysis – Strategy, People, Process and Automation. *Key KPIs, for churn & remediation plans. *Customer Lifecycle definition, Health frameworks and technology evaluation
Action & Results: *VP/Director CS mentoring & coaching, Interim executive Management. *CSM workflow automation, Early warning systems, playbook definition. *Building, training and mentoring teams.
(CS Leadership is a member of The Customer Success Advisors program 2017.)
Customer Success Navigator: A Customer Success Coaching Program
As one of the early pioneers of customer success, CSM Practice has developed a live tailored program to coach teams in developing Customer Success Management programs. Weaving together powerful live sessions and deliverables reviews, this program is ideal for customer facing teams who are looking to improve their existing customer success processes, create templates and better understand how best practices applies to their unique business. Our modular approach allows you to build a coaching program that best fits your vision. This program is provided on-line. To learn more about our various coaching packages, coaching topics and deliverables, click here.
(CSM Practice is a member of The Customer Success Advisors program 2017.)
The Success League is a consulting firm that works with executives who want to unlock the retention and revenue a top performing customer success team will bring to their business. We transform support into success by building the metrics, goals, processes and training that enable customer success teams to perform at their peak.
+ Planning & Metrics – be clear about what you want to build and measure.
+ Process Design – develop playbooks and tools to create an exceptional customer experience.
+ Training & Development – make sure your team knows how to build client relationships that drive retention and revenue.
(The Success League is a member of The Customer Success Advisors program 2017.)
Tri Tuns Consultants, experts in customer success and accelerated software adoption, have delivered superior consulting and training since 2006. We help you quickly develop your customer success (CS) program. We offer:
+ Adopttec (Online Customer Success Training & Playbook): Adopttec is a customer success training and action playbook that provides your team the knowledge and time-saving tools and processes they need to help customers rapidly adopt your software.
+ Consulting: Let us help create your CS strategy, build playbooks, develop your program, and optimize your CS operations.
+ Training: Give your CS team, executives, and sales reps the CS skills they need.
(Tri Tuns LLC is a member of The Customer Success Advisors program 2017.)