April 2021
Becoming the Best Possible CSM
Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on key concepts such as what “Customer Success” really means to the customer and on how to master the four core domains of Customer Success Management excellence. Includes access to our personal self-assessment tool after the course.
Find out more »Women Leaders in Customer Success
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their own choosing. The events are hosted by our very own Head of Global Sales, Banafche Garnier. Banafche is a Customer Success training and certification expert who spends her time helping Customer Success…
Find out more »Basic Skills for Customer Success Managers
Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased from us. To be a good Customer Success Manager therefore requires an…
Find out more »Coffee Bar Conversations with Rick Adams
A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their host, and the conversation takes place in an informal “coffee bar” style format, and could in theory lead in any direction whatsoever! Welcome to our brand new format for 2021, where each event is recorded LIVE in front of an audience.…
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