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April 2021

Becoming the Best Possible CSM

Tuesday, April 13th @ 4:00 pm - 5:00 pm BST
ONLINE
Free

Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on key concepts such as what “Customer Success” really means to the customer and on how to master the four core domains of Customer Success Management excellence. Includes access to our personal self-assessment tool after the course.

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Women Leaders in Customer Success

Thursday, April 15th @ 6:00 pm - 6:30 pm BST
ONLINE
Free

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their own choosing. The events are hosted by our very own Head of Global Sales, Banafche Garnier. Banafche is a Customer Success training and certification expert who spends her time helping Customer Success…

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Basic Skills for Customer Success Managers

Friday, April 23rd @ 11:00 am - 12:00 pm BST
ONLINE
Free

Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased from us. To be a good Customer Success Manager therefore requires an…

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Coffee Bar Conversations with Rick Adams

Thursday, April 29th @ 4:00 pm - 5:00 pm BST
ONLINE
Free

A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their host, and the conversation takes place in an informal “coffee bar” style format, and could in theory lead in any direction whatsoever! Welcome to our brand new format for 2021, where each event is recorded LIVE in front of an audience.…

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Recommended Reading

  • The Definition of Customer Success
  • The Mission of Customer Success
  • Customer Success Research
  • The Technology of Customer Success
  • The History of Customer Success
  • The Questions of Customer Success
  • The CSM Competency Standard

Coming Events

Tue 13

Customer Success Executives Roundtable: Building a Customer Success Program in Early-Stage Startups

Tuesday, April 13th @ 8:00 am - 9:00 am PDT
Tue 13

Becoming the Best Possible CSM

Tuesday, April 13th @ 4:00 pm - 5:00 pm BST
Thu 15

Women Leaders in Customer Success

Thursday, April 15th @ 6:00 pm - 6:30 pm BST
Thu 22

Webinar: Get to 125% ARR Retention FASTER with AI

Thursday, April 22nd @ 9:30 am - 10:30 am PDT

View More…

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