September 2019
Using Voice of the Customer to Grow Your SaaS Business
Join UserIQ alongside Charlie Colquhoun and Ellie Wu for a recorded webinar as we explore voice of the customer programs for SaaS businesses who want to engage their users, gather valuable feedback, and use that feedback to guide them in delivering exceptional user experiences. Our panelists share tips, tricks, and best practices for gathering, analyzing, and prioritizing user feedback in a way that is valuable to each department. To register: http://bit.ly/2Ln4D4W
Find out more »October 2019
Live Podcast: The Jasons Take On…Building and Aligning Your CS Services with Integration and Channel Partners
With the rapid growth in customer success over recent years, your customers are now working with multiple customer success managers and team and systems, with multiple vendors for different parts of their overall value chains. How do you best work with your customers to ensure they're achieving the outcomes that they need to from you that contribute to their overall success. How do you work with other vendors' CS teams to best help your customers? You need to figure out:…
Find out more »November 2019
Live Podcast: The Jasons Take On…Product-Led Customer Success
CS is now ingrained in the mindsets of many founders, investors, leaders and companies, but it is still functioning as an add-on to the product and services we offer and provide. How do we make that shift to enable our product and services themselves to drive customer success growth for us. How do we build customer success into our products from day one and how do we move the shift from a people intensive customer success philosophy. You need to…
Find out more »December 2019
Live Podcast: The Jasons Take On…Creating Proactive Customer Success Teams and Processes
We all know that customer success more often than not starts in the trenches fighting fires with your customers, your sales teams and your product teams and working in that mostly reactive mode and mindset. But for us to help our customers achieve the outcomes that they need to, to be successful, how do we make that shift to being proactive in how we work and then going one step further to being predictive and driving value for your customers…
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