February 2021
Customer Success Festival
The first internationally accessible, multi-stage, virtual learning event dedicated to customer success professionals! This content-led festival is jam-packed full of thought-provoking content and delivered by leading experts from around the world, connecting YOU with top SaaS companies. - 20+ speakers - 5 stages - 2 days Join thousands of your peers and learn from the likes of LinkedIn, Slack, Microsoft, and more on February 10-11th!
Find out more »PulseLocal SoCal “BookShop” Series
For Southern California CSP's, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book. The book teaches how to meet challenges when transforming (1) organizational structure, (2) roles & responsibilities, (3) support, (4) services, (5) monetization, (6) technology, (7) metrics, (8) and more, while getting your entire company working together in total service to your customer. The "BookShop" goal is to: Learn how to successfully integrate Customer…
Find out more »March 2021
PulseLocal SoCal “BookShop” Series
For Southern California CSP's, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book. The book teaches how to meet challenges when transforming (1) organizational structure, (2) roles & responsibilities, (3) support, (4) services, (5) monetization, (6) technology, (7) metrics, (8) and more, while getting your entire company working together in total service to your customer. The "BookShop" goal is to: Learn how to successfully integrate Customer…
Find out more »
