April 2020
Shifting Tides: How Customer Success Leaders are Adapting to COVID-19 and the New Normal
The times they are a-changin'. As the entire world shifts to more remote, distributed teams than ever, complicated by anxieties and emotions (understandably) running high, and the implications of economic change begin to settle in, we could all use…
Find out more »Customer Success Fundamentals
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what customer success “is” and how it benefits both customers and the supplier. It explains the role of…
Find out more »Customer Success Fundamentals
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what customer success “is” and how it benefits both customers and the supplier. It explains the role of…
Find out more »May 2020
The Jasons Take On… “The Customer Catalyst: How to Drive Sustainable Business Growth in the Customer Economy” (Live Podcast:)
Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss…
Find out more »Customer Success Fundamentals
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what customer success “is” and how it benefits both customers and the supplier. It explains the role of…
Find out more »The Practical CSM Framework
. The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases, and provides a pre-created set of responses to the most common challenges…
Find out more »
Customer Success: Gain Strength Now
In the current pandemic, CEOs and CFOs, looking at the financial numbers, are making decisions about necessary and nice-to-have roles. What do those decisions mean to us as a profession? What must we do about it? How do we gain strength in an organization?
Find out more »Managing Stress
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what stress “is” and how it is caused, what happens when we undergo stress, and most importantly what…
Find out more »Business Fundamentals
This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what a business “is” and how it generates value. It explains business capabilities, customer segments and value propositions…
Find out more »Customer Success Fundamentals
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what customer success “is” and how it benefits both customers and the supplier. It explains the role of…
Find out more »The Practical CSM Framework
. The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases, and provides a pre-created set of responses to the most common challenges…
Find out more »Managing Stress
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what stress “is” and how it is caused, what happens when we undergo stress, and most importantly what…
Find out more »Business Fundamentals
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what a business “is” and how it generates value. It explains business capabilities, customer segments and value propositions…
Find out more »June 2020
The Practical CSM Framework
. The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases, and provides a pre-created set of responses to the most common challenges…
Find out more »August 2020
How to manage stress and practice mindfulness as a CSM
The role of a CSM is not an easy one. There are demands on your time, your skill, and your emotional bank. Knowing how to manage the day to day stress is vital for your mental health, and may…
Find out more »Future of SaaS Festival APAC
This event brings together SaaS leaders from APAC’s largest companies and most exciting start-ups for 2 days of thought-provoking content & peer learning. Whether you're based in APAC or looking to break into the market, you can tap into…
Find out more »September 2020
PulseLocal Covid Convos
The next PulseLocal virtual event is on Wednesday, September 16th at 5:30pm Pacific Time. Customer Success advocates from Wrike, Johnson & Johnson, and Mitek Systems will talk about how they are adapting to work and team challenges brought on…
Find out more »PulseLocal SoCal “BookShop” Series
For Southern California CSP's, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book. The book teaches how to meet challenges when transforming (1) organizational structure,…
Find out more »Connected Customer: The Virtual Sessions
From 22 September to 1 October, Connected Customer: The Virtual Sessions will bring you live panel discussions, interviews and networking each Tuesday, Wednesday and Thursday, covering the hottest topics in customer experience right now. Hear from our impressive line-up of CX…
Find out more »Is Data Betraying You? Secrets to Building Lasting Customer Relationships
Raw data is cheap. It’s easy to collect. AND it’s essential... especially for Customer Success teams! But if your team isn’t using it correctly, and if you don’t have a way to contextualize it, data will hold you back.…
Find out more »October 2020
PulseLocal SoCal “BookShop” Series
For Southern California CSP's, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book. The book teaches how to meet challenges when transforming (1) organizational structure,…
Find out more »November 2020
Transitioning into Customer Success – Hosted by Melo Associates
We are Melo Associates, a Recruitment Firm based in Chicago that focuses on Customer Success Recruiting. We get many questions from awesome professionals that want to move into the Customer Success Function and have created this interactive workshop. Swati Garg, Managing…
Find out more »All in Together: Working Well with Internal Teams to Deliver Customer Success
Join your Customer Success Community at CuSP’s Final Event for 2020! **IMPORTANT TO KNOW** + All registrants must register via Eventbrite with their full name and email. The Eventbrite emails will take you directly to the event. Please save…
Find out more »How do you want to be compensated?
There are many sessions out there from a leader perspective on how they compensation Onboarding, Support and CSM's teams. We want to hear from you! What metrics do you like and why? What percentage of a bonus do you…
Find out more »PulseLocal SoCal “BookShop” Series
For Southern California CSP's, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book. The book teaches how to meet challenges when transforming (1) organizational structure,…
Find out more »December 2020
Future of SaaS Festival
The world's only cross-industry, internationally accessible, multi-stage, virtual events with a laser focus on best practices and the key building blocks for SaaS 🚀 🎤 40+ SaaS leaders 🎥 30+ hours of action-led presentation 💡 6 stages of thought-leading…
Find out more »PulseLocal SoCal “BookShop” Series
For Southern California CSP's, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book. The book teaches how to meet challenges when transforming (1) organizational structure,…
Find out more »January 2021
PulseLocal SoCal “BookShop” Series
For Southern California CSP's, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book. The book teaches how to meet challenges when transforming (1) organizational structure,…
Find out more »February 2021
Customer Success Festival
The first internationally accessible, multi-stage, virtual learning event dedicated to customer success professionals! This content-led festival is jam-packed full of thought-provoking content and delivered by leading experts from around the world, connecting YOU with top SaaS companies. - 20+…
Find out more »PulseLocal SoCal “BookShop” Series
For Southern California CSP's, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book. The book teaches how to meet challenges when transforming (1) organizational structure,…
Find out more »March 2021
PulseLocal SoCal “BookShop” Series
For Southern California CSP's, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book. The book teaches how to meet challenges when transforming (1) organizational structure,…
Find out more »Coffee Bar Conversations with Rick Adams
For the month of March Rick will be discussing Customer Success in the Security Industry with Dario Cavallaro, EMEAR Manager, Security Customer Success Specialist from Cisco. The Security Industry is an unusual one in that the less you use…
Find out more »April 2021
The Practical CSM Framework
These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework…
Find out more »Becoming the Best Possible CSM
Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on…
Find out more »Women Leaders in Customer Success
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected…
Find out more »Basic Skills for Customer Success Managers
Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more)…
Find out more »Coffee Bar Conversations with Rick Adams
A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their…
Find out more »May 2021
The Practical CSM Framework – PCSMF Overview
These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework…
Find out more »Future of SaaS Festival
Customer Success is a key function that helps shape the future of SaaS. 🔑 It's why we've dedicated a whole stage to it at our flagship event - the Future of SaaS Festival. 🎪 Tune into thought-provoking content from…
Find out more »Becoming the Best Possible CSM – Develop the Right Personal Qualities
Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on…
Find out more »Customer Experience Management Field Manual – Part I: Attention! and Part II: The Mission
Each month Jeff takes you through each core function using excerpts from his new book: Customer Experience Management Field Manual (www.cxfieldmanual.com), in a series illustrating what each function can do to enable your own CX program to grow and…
Find out more »Women Leaders in Customer Success – Grooming Your Team for Success with Krista Roberts
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected…
Find out more »Basic Skills for Customer Success Managers – Stakeholder Management
Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more)…
Find out more »Creating a Modern Customer Success Service – CS Requirements, Roles and Automation
The full title for this brand new, FREE and LIVE twelve-part series for 2021 is Researching, Developing, Implementing & Managing a Modern Customer Success Service, and each month, one aspect of creating a modern Customer Success service is analyzed…
Find out more »Coffee Bar Conversations – The Customer Journey and the Customer Success Awards with Alex Farmer
A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their…
Find out more »June 2021
The Practical CSM Framework – Phase 3: Onboarding
These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework…
Find out more »Becoming the Best Possible CSM – Putting it All Together
Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on…
Find out more »CS Disasters and How to Avoid Them
Nobody wants a Customer Success disaster on their hands – so what are the potential disasters out there that might occur and how can they best be avoided? Join Rick, Alan and Prithwi in a frank and engaging debate…
Find out more »Customer Experience Management Field Manual – Part III: CX Leadership
Each month Jeff takes you through each core function using excerpts from his new book: Customer Experience Management Field Manual (www.cxfieldmanual.com), in a series illustrating what each function can do to enable your own CX program to grow and…
Find out more »Women Leaders in Customer Success – Customer Success in Cyber Security
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected…
Find out more »Basic Skills for Customer Success Managers – Negotiation & Arbitration
Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more)…
Find out more »Creating a Modern Customer Success Service – Customer Success Framework
The full title for this brand new, FREE and LIVE twelve-part series for 2021 is Researching, Developing, Implementing & Managing a Modern Customer Success Service, and each month, one aspect of creating a modern Customer Success service is analyzed…
Find out more »Coffee Bar Conversations with Rick Adams – What Customers Care About the Most
A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their…
Find out more »Customer Success in the Digital Era with Nick Mehta
The one constant in life is change, and in fact the world seems to be changing more rapidly now than ever before. Just like for everything else, the change we see happening around us has implications for the Customer…
Find out more »July 2021
The Practical CSM Framework Phase 4: Adoption Planning
These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework…
Find out more »Women Leaders in Customer Success – Setting Up Customer Success Team with Emily Hillier
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected…
Find out more »Basic Skills for Customer Success Managers – Data Analysis & Reporting
Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more)…
Find out more »Customer Experience Management Field Manual – Part IV: The Unit: discusses the impact of culture.
Each month Jeff takes you through each core function using excerpts from his new book: Customer Experience Management Field Manual (www.cxfieldmanual.com), in a series illustrating what each function can do to enable your own CX program to grow and…
Find out more »Customer Success in the Digital Era with Guy Nirpaz
The one constant in life is change, and in fact the world seems to be changing more rapidly now than ever before. Just like for everything else, the change we see happening around us has implications for the Customer…
Find out more »Creating a Modern Customer Success Service – Systems and Processes
The full title for this brand new, FREE and LIVE twelve-part series for 2021 is Researching, Developing, Implementing & Managing a Modern Customer Success Service, and each month, one aspect of creating a modern Customer Success service is analyzed…
Find out more »Coffee Bar Conversations with Rick Adams – The Role of Leadership in Customer Success with Jennifer Dole
A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their…
Find out more »August 2021
The Practical CSM Framework – Phase 4: Adoption Planning
These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework…
Find out more »Basic Skills for Customer Success Managers – Problem Solving
Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more)…
Find out more »Jeff Sheehan’s Customer Experience Management Field – Part V: The Inspection
Each month Jeff takes you through each core function using excerpts from his new book: Customer Experience Management Field Manual (www.cxfieldmanual.com), in a series illustrating what each function can do to enable your own CX program to grow and…
Find out more »Customer Success in the Digital Era with Abheek Dutta
The one constant in life is change, and in fact the world seems to be changing more rapidly now than ever before. Just like for everything else, the change we see happening around us has implications for the Customer…
Find out more »Women Leaders in Customer Success – Technology Adoption for CS with Laura Meyer
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected…
Find out more »Creating a Modern Customer Success Service with Rick and Peter – Systems and Processes
The full title for this brand new, FREE and LIVE twelve-part series for 2021 is Researching, Developing, Implementing & Managing a Modern Customer Success Service, and each month, one aspect of creating a modern Customer Success service is analyzed…
Find out more »Coffee Bar Conversations with Rick Adams – Advice to New Hires in Customer Success with Kevin Leonor
A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their…
Find out more »September 2021
The Practical CSM Framework – Phase 4 and 5: Adoption Planning and Adoption Implementation
These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework…
Find out more »Becoming the Best Possible CSM – Understand Your Customer
Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on…
Find out more »Women Leaders in Customer Success – Building a Consultative Approach to Customer Success with Chitra Madhwacharyula
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected…
Find out more »Jeff Sheehan’s Customer Experience Management Field Manual – Part VI: Gathering Intelligence
Each month Jeff takes you through each core function using excerpts from his new book: Customer Experience Management Field Manual (www.cxfieldmanual.com), in a series illustrating what each function can do to enable your own CX program to grow and…
Find out more »Basic Skills for Customer Success Managers – Leadership & Negotiation
Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more)…
Find out more »Coffee Bar Conversations with Rick Adams – Customer Success as a Corporate Mindset with Krista Roberts
A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their…
Find out more »Creating a Modern Customer Success Service with Rick and Peter – Coaching and Managing
The full title for this brand new, FREE and LIVE twelve-part series for 2021 is Researching, Developing, Implementing & Managing a Modern Customer Success Service, and each month, one aspect of creating a modern Customer Success service is analyzed…
Find out more »Customer Success in the Digital Era with Jeb Dasteel
A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their…
Find out more »October 2021
The Practical CSM Framework – Phase 6: Value Realization
These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework…
Find out more »Becoming the Best Possible CSM – Understand Customer Success Best Practices
Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on…
Find out more »Basic Skills for Customer Success Managers – Time Management
Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more)…
Find out more »Part 10: Measuring and Evaluating
The full title for this brand new, FREE and LIVE twelve-part series for 2021 is Researching, Developing, Implementing & Managing a Modern Customer Success Service, and each month, one aspect of creating a modern Customer Success service is analyzed…
Find out more »Customer Experience Management Field Manual – Part VII: War Gaming and Part VIII: The Battle Plan
Each month Jeff takes you through each core function using excerpts from his new book: Customer Experience Management Field Manual (www.cxfieldmanual.com), in a series illustrating what each function can do to enable your own CX program to grow and…
Find out more »PulseLocal OC Virtual: How-To Happy Hour
THIS MONTH'S EVENT IS VIRTUAL AND WELCOME TO EVERYBODY! Join us for a lively "How-to" Happy Hour session sponsored by Gainsight! This podcast-style interactive "show" where we dish and discuss with YOU all things Customer Success/Support/Sales/Marketing /Product/Experience/Success...again, etc., or…
Find out more »Coffee Bar Conversations with Rick Adams: The Customer – First Economy with Jared Orr
A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their…
Find out more »November 2021
The Practical CSM Framework – Phase 6: Value Realization / Phase 7: Engagement Evaluation
These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework…
Find out more »Basic Skills for Customer Success Managers – Emotional Intelligence
Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on…
Find out more »Creating a Modern Customer Success Service – Rick and Peter – Reporting & Collaborating
The full title for this brand new, FREE and LIVE twelve-part series for 2021 is Researching, Developing, Implementing & Managing a Modern Customer Success Service, and each month, one aspect of creating a modern Customer Success service is analyzed…
Find out more »Customer Experience Management Field Manual – Part IX: The Generals
Each month Jeff takes you through each core function using excerpts from his new book: Customer Experience Management Field Manual (www.cxfieldmanual.com), in a series illustrating what each function can do to enable your own CX program to grow and…
Find out more »Coffee Bar Conversations with Rick Adams – Winning Back a Customer After a Poor Experience with Jim Buscaglio
A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their…
Find out more »December 2021
The Practical CSM Framework – Phase 7: Engagement Evaluation
These events are an entire series that cover the Practical CSM Framework over the course of the year. The “Overview” session is actually repeated several times throughout the year, and in each remaining month, one of the seven Framework…
Find out more »Jeff Sheehan’s Customer Experience Management Field Manual – Part X: Situational Awareness
Each month Jeff takes you through each core function using excerpts from his new book: Customer Experience Management Field Manual (www.cxfieldmanual.com), in a series illustrating what each function can do to enable your own CX program to grow and…
Find out more »Creating a Modern Success Services – Dealing with Challenges and Change
The full title for this brand new, FREE and LIVE twelve-part series for 2021 is Researching, Developing, Implementing & Managing a Modern Customer Success Service, and each month, one aspect of creating a modern Customer Success service is analyzed…
Find out more »Basic Skills for Customer Success Managers – Innovation & Creativity
Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more)…
Find out more »April 2022
Basic CSM – Leadership & Negotiation
Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the…
Find out more »Coffee Bar Conversations – The Use Case for Customer-Success-as-a-Service with Peter Armaly
Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up and coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either…
Find out more »May 2022
Basic CSM – Change Management Skills for CSMs
Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the…
Find out more »Coffee Bar Conversations – What’s In Your Adoption Strategy?
Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up and coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either…
Find out more »June 2022
Basic CSM – Data Analysis & Reporting
Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the…
Find out more »July 2022
Basic CSM – Meaningful KPIs
Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the…
Find out more »Coffee Bar Conversations with Rick Adams and Alan Fecamp – The 5 Biggest Mistakes When Hiring your First VP Customer Success
ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that…
Find out more »August 2022
Book Of The Month – Customer Success Mindset by Jyo Shukla
Book Of The Month – Customer Success Mindset by Jyo Shukla August 10 @ 11:00 pm - August 11 @ 12:00 am UTC+0 | FREE Unlock unlimited growth potential for your business using your biggest advocates: your customers. Being…
Find out more »