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Webinar

February 2019

WBNR: The Customer Success Metric That Matters – Value

February 7 @ 11:00 am - 12:00 pm PST
Webinar, United States

The Customer Success Metric That Matters:  Value Thursday: February 7th - 11 am PST To Register:  The mission of Customer Success is to increase sustainable, proven value for both your Customers and your Company. What matters to Customers is the value they receive from their relationship with your company. What matters to your Company is the value that your Customer Success team brings to the bottom line and the effectiveness of the organization. So, how do you demonstrate the value…

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January 2019

WBNR: Reduce Time-to-Value with Modern Customer Training

January 31 @ 1:00 pm - 2:00 pm EST
Webinar United States

How to Reduce Your Time-to-Value with Modern Customer Training January 31, 2019 - 1 PM EST To Register:  Indoctrinating customers as quickly as possible is a smart business move. After all, the first experience with a product sets the tone for the entire relationship. But exactly when should you start, how fast should you move and how can you be sure that your onboarding and customer training process makes a real difference? Join experts John Leh, CEO and Lead Analyst…

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February 2019

WBNR: Is CSM Going the Same Way as CRM?

February 5 @ 10:30 am - 11:30 am EST
Webinar United States

Webinar: "Déjà vu? - Is CSM Going the Same Way as CRM?" February 5th, 2019 - 10:30 AM EST To Register:  Come join us for this unplugged conversation with Jason Whitehead and Sue Nabeth Moore. Whilst customer success was named by LinkedIn in 2018 as being one of the top 10 most demanded jobs (with a +91% yearly growth), this webinar examines the sentiment of “déjà vu” with the similar surge of CRM which started almost 30 years ago. What…

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WBNR: Getting Customer On-Boarding Right

February 12 @ 10:30 am - 11:30 am EST
Webinar United States

The Jasons Take On...Getting Customer On-Boarding Right February 12, 2019 - 10:30 AM EST To Register:  Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. We all know that proper onboarding and effective adoption is critical…

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