August 2019
Customer Success Standards
Aprimo is a SaaS marketing operations hub. Its Customer Success team is charged with not just managing the engagement of customers, but also making sure that they are continually deriving optimal value from the technology. Want to learn how they do it? Register for the webinar to learn how this enterprise marketing software organization built and continues to enhance their Customer Success function. Join Aprimo CS Director, Adam Staples, as he chats with Bolstra CSM, Lisa Walker, about how Aprimo:…
Find out more »September 2019
Navigating Compensation for Your Customer Success Team
Compensation is a particularly hot debate in the customer success field, which is why we think it’s valuable to explore various compensation packages around renewals, upsells, churn, etc, and speak to the experts about which approaches they’ve seen work well and which ones don’t. Join us for a webinar as we bring an expert panel together to discuss: Best practices for building out compensation plans for customer success Examples of compensation structures you can implement in your organization across various segments…
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