April 2021
Customer Success Executives Roundtable: Building a Customer Success Program in Early-Stage Startups
In this Customer Success Executives Roundtable session, we are thrilled to have Tobe Thompson, Founder, and CEO of SmartMoving. SmartMoving is a single software platform designed to help moving companies of all sizes maximize their entire business. They help their customers optimize lead generation, close more sales, create invoices, track moves, and communicate with customers in a more streamlined way. How do you build a customer success organization from the ground up? Founders of early-stage start-ups should not only focus…
Find out more »Webinar: Get to 125% ARR Retention FASTER with AI
Why Attend: Customers are at various stages of the life cycle, adoption, maturity, plans, and even expectation. Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding. Traditional Customer Success software works on a (now obsolete) rule-based engine to generate any early warning signals. The reality is that with hundreds of data points, it is impossible for the human mind to comprehend, analyse, correlate and configure rules for Account health…
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