Customer Success Certifications

One of the most common questions submitted by newcomers to The Customer Success Forum on LinkedIn is: “What are the best certifications for an aspiring customer success manager?”  The intent of the question is very clear:  What will help me in getting a new/better job...

Definition: The Customer Success Organization

The Customer Success Association has been conducting research into the evolution of Customer Success organizations since 2010, focusing on the Strategy, Process, People and Technology aspects of CS teams all around the world.  This includes such factors as reporting...