Having worked closely with numerous clients and witnessed their success stories, I want to share my insights on how individuals can embark on a fulfilling career in customer success. Customer success revolves around ensuring that customers achieve their desired...
There is no easy button in Customer Success. No matter how amazing a CS tool is, YOU have to put in the work to get it there. Read below to learn what to do BEFORE you buy a Customer Success Tool so you do it right the first time. The Trap It's fast. It's sexy. It's...
The following Procedure was written for a standard process found in B2B software firms to cover the transition in account leadership from Sales to Customer Success. Not every company will have all of these roles or steps in the process. What follows should therefore...