Ruler displayed on blackboard, representing the Definition of Customer Success

Thanks for participating in the research of the Customer Success Association.

As our profession continues its rapid expansion around the world, there is a crucial need for reliable data and insights about the Strategy, Process, People and Technology of Customer Success Management.  The mission of the Customer Success Association is to build those data resources and to share them with the members of our ever-growing professional community.

If you haven’t joined The Customer Success Association already, please take a moment to do so now by clicking here or via the Membership link in the bottom right footer menu.  If you fully completed the survey, we will upgrade your membership to the Executive level in the next few weeks.  When the upgrade is complete, you will receive an email confirming the change.

Recommended:

The Customer Success Forum

Customer Success Central

The Customer Success Library

The Customer Success Directory