The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.

What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.

Customer Success Central:  Table of Contents

Customer Success Central:  Table of Contents

About Customer Success Central

About Customer Success Central

Contributors & Advisors

Contributors & Advisors

Writing for Customer Success Central

Writing for Customer Success Central

The 2021 Customer Success Executive Priorities Survey

The 2021 Customer Success Executive Priorities Survey

How to Lead Lasting Transformational Change in SaaS

How to Lead Lasting Transformational Change in SaaS

Success is Going Beyond the Customers’ Desired Outcome

Success is Going Beyond the Customers’ Desired Outcome

Excellence in Customer Success?

Excellence in Customer Success?

Three Categories of Customer Success Interview Questions

Three Categories of Customer Success Interview Questions

The First Bachelors Degree in Customer Success

The First Bachelors Degree in Customer Success

The Challenges of ‘Tech-Touch’ – Self-Success

The Challenges of ‘Tech-Touch’ – Self-Success

Increasing the Effectiveness of the CSM Hiring Process

Increasing the Effectiveness of the CSM Hiring Process

The CSM Competency Standard

The CSM Competency Standard

Essential Strategies for Effective Customer Success Compensation Plans

Essential Strategies for Effective Customer Success Compensation Plans

Best Practices in Customer Success Recruiting?

Best Practices in Customer Success Recruiting?

Due Diligence For Customer Success Group Executives

Due Diligence For Customer Success Group Executives