The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.

What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.

Customer Success Central:  Table of Contents

Customer Success Central:  Table of Contents

About Customer Success Central

About Customer Success Central

Contributors & Advisors

Contributors & Advisors

Writing for Customer Success Central

Writing for Customer Success Central

The Economics of Customer Success – Part 1

The Economics of Customer Success – Part 1

Customer Success As A Profit Center

Customer Success As A Profit Center

The Knowledge of Customer Success

The Knowledge of Customer Success

To Charge or Not to Charge; Is That the Question?

To Charge or Not to Charge; Is That the Question?

The Profitability Blueprint:  A Review of Customer SuccessCon Boston 2019

The Profitability Blueprint:  A Review of Customer SuccessCon Boston 2019

Why Customer Success Should Own Revenue

Why Customer Success Should Own Revenue

The Case for Premium Customer Success

The Case for Premium Customer Success

The Monetization of Customer Success

The Monetization of Customer Success

Creating Career Paths in Customer Success

Creating Career Paths in Customer Success

How to Protect Your Team from Churn : 3 Keys to Prove Your Value

How to Protect Your Team from Churn : 3 Keys to Prove Your Value

Delivering on Your Customer’s Desired Business Outcomes Isn’t Enough

Delivering on Your Customer’s Desired Business Outcomes Isn’t Enough

Want to be more ‘Human?’  Focus on Users

Want to be more ‘Human?’  Focus on Users