Customer Success Central

The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.
What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.

Customer Support 101 – A Guide for Senior Customer Success Execs

The SaaS & Support Project 2025

The Customer’s Metric for Customer Success Groups

Success and Support: Partnering for Increased Customer Retention

The Only Data That Counts Is Your Own

The Lessons of the Customer Success Ecosystem

Some Excellent Questions about Customer Adoption

Do You Know? Can You Prove It?

The Reality of Customer Retention

About The Customer Success Case Studies

Metrics Manipulation — Are You Sure Of Your Stats?
