The Customer Success Wiki Index

Before You Buy a Customer Success Tool

There is no easy button in Customer Success. No matter how amazing a CS tool is, YOU have to put in the work to get it there. Read below to learn what to do BEFORE you buy a Customer […]

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Customer Success Certifications

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One of the most common questions submitted by newcomers to The Customer Success Forum on LinkedIn is: “What are the best certifications for an aspiring customer success manager?”  The intent of the question is very clear:  What will help […]

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Definition: The Customer Success Organization

Customer Success Definitions icon

The Customer Success Association has been conducting research into the evolution of Customer Success organizations since 2010, focusing on the Strategy, Process, People and Technology aspects of CS teams all around the world.  This includes such factors as reporting […]

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Procedure: The Transition From Sales to Customer Success

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The following Procedure was written for a standard process found in B2B software firms to cover the transition in account leadership from Sales to Customer Success. Not every company will have all of these roles or steps in the […]

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RevSetter
Mikael Blaisdell & Associates
FreshSuccess
RevSetter
Mikael Blaisdell & Associates
CSM Practice
TheSuccessLeague
Glide Consulting
Growth Molecules
CSM Practice
TheSuccessLeague
Glide Consulting
Growth Molecules