The Customer Success Wiki Index
Having designed, built and run online communities since 1980, there is no question in my mind about the potential value of these resources, especially for Customer Success. I’ve seen it proven, over and over. Today, with the tremendous pressure […] Having worked closely with numerous clients and witnessed their success stories, I want to share my insights on how individuals can embark on a fulfilling career in customer success. Customer success revolves around ensuring that customers achieve their desired […] There is no easy button in Customer Success. No matter how amazing a CS tool is, YOU have to put in the work to get it there. Read below to learn what to do BEFORE you buy a Customer […] It would be nice to be able to believe in a Software Nirvana where every application just works. Marketing and sales professionals do all they can to suggest that their product is so intuitive that training is unnecessary or […] One of the most common questions submitted by newcomers to The Customer Success Forum on LinkedIn is: “What are the best certifications for an aspiring customer success manager?” The intent of the question is very clear: What will help […] The Customer Success Association has been conducting research into the evolution of Customer Success organizations since 2010, focusing on the Strategy, Process, People and Technology aspects of CS teams all around the world. This includes such factors as reporting […] The following Procedure was written for a standard process found in B2B software firms to cover the transition in account leadership from Sales to Customer Success. Not every company will have all of these roles or steps in the […]Online Communities and Customer Success
Welcome to Customer Success
Before You Buy a Customer Success Tool
The Training Component of High-Tech Low-Touch Customer Success
Customer Success Certifications
Definition: The Customer Success Organization
Procedure: The Transition From Sales to Customer Success
