[ 9/22/2022 ]
As a resource for the fast growing worldwide membership of The Customer Success Association, the Customer Success Technology Vendors List contains the names of all known/established providers of customer success software for CS professionals. Each company name is also a link to their respective web sites if the company has completed the vendor listing application. While listing here does not constitute an endorsement of a vendor or their product by the CSA, this is the best place to begin your search for Customer Success tools. (To be included in the Map with a link back to their own websites, vendors are required to have specific pages on their company websites about the use of their products by Customer Success groups. There is no charge for a basic listing on this page. To apply: [ http://bit.ly/CSTECH-Vendor-V4 ]
In addition to the Vendors List, the CSA also provides a more detailed list of customer success software technologies and providers. The Customer Success Technologies Map is a listing of the elements of the technology suite that every CS team should have, together with a list of the known vendors who offer products in each functional area.
Abbot (Comm)
AirDeck
Akita (CSP / CSMS)
Akita is a full-featured Customer Success Management platform designed to help you nurture, retain, and grow your customer base. The platform connects with over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing your team with one unified view of your customer data. From there, you can create customer segments, score the health of your accounts, build repeatable business processes with “Playbooks” and track the progress of your customers through custom-defined lifecycle stages. You can also track the success of your team and keep the whole organization up-to-date with Slack notifications and a two-way CRM sync.
Amity (CSP / CSMS)
AnswerDash
Appella (Onboarding, LMS)
Arrows
Bento (Onboarding, Knowledgebase, Communications, Proj Mgmt)
Catalyst (CSP / CSMS)
Churn360 (CSP / CSMS )
ChurnZero (CSP / CSMS)
ClientSuccess (CSP / CSMS)
CogniSaaS (Communications, Onboarding, Proj. Mgmt)
CompleteCSM (AI)
Custify (CSP / CSMS)
CustomerGauge
CustomerSuccessBox (CSP / CSMS)
DataPlant (Analytics)
DecisionLink
Docebo
eWebinar
Flatfile * (OnBoarding/Data Mgmt
Froged (Analytics)
Front
Freshsuccess * (Formerly Natero) (CSP / CSMS)
Freshsuccess is Customer Success Management software that helps CSMs monitor customer health, proactively address risks, and streamline customer workflows and reporting. Freshsuccess combines a powerful customer data platform with an intuitive user interface that’s easy to use. CSMs gain more visibility into their accounts while alerts and health scoring identify potential churn, advocates, or expansion opportunities. Productivity features help Customer Success teams standardize customer journeys, automate touchpoints, and manage all of their customer-related tasks in one place.
Gainsight (CSP / CSMS)
Guidde (Customer Support Case Mgmt, Knowledgebase, Communications)
HelpScout
Higher Logic – Vanilla Forums (Comm/Forums)
Hook (Analytics)
IcebergIQ
InSided (Comm/Forums)
Intellum
Intercom (Comm)
Involve ai
IrisAgent
Kapta
Klever Insight
Latviv (CSP / CSMS)
Lessonly
LiveAgent
MetaCX (CSP / CSMS)
MindTouch
Minerva (Analytics, Communications)
Mixmax
Nalia
’nuffsaid
Onboard io (Onboarding)
OnlyBoth
OnPath (Onboarding)
OnRamp (Onboarding)
Optimove
Osmos
Perceptive AI
Pendo
Planhat (CSP / CSMS)
Plantt (Analytics)
Precursive
Questomer
RenewTrak
RevSetter * (CSP / CSMS )
Rocketlane (OnBoarding)
Sager AI
Salesmachine
SenseData
Skalin (CSP / CSMS)
Skilljar
SlapFive
SmartKarrot (CSP / CSMS)
SnapEngage (Chat /Virtual Assistants)
Spyglaz
Staircase ai (CRM)
Startdeliver (CSP / CSMS)
Strikedeck / Medallia (CSP / CSMS)
Sturdy
Success4
TaskRay (Onboarding)
TeamSuccess (CSP / CSMS)
TeamSupport (Support Case Mgmt)
Thena ai (Analytics)
Tilkon
The ROI Shop
Thought Industries
TopBox
Totango (CSP / CSMS)
Tuto
Userlot
UXPressia (Analytics / Customer Journey Mapping)
Vitally.io (CSP / CSMS)
WalkMe
Woopra
Wootric
WorkRamp
ZapScale (CSP/CSMS)
ZoomInfo
For Customer Success Technology Vendors
(To be included in the Map with a link back to their own websites, vendors are required to have specific pages on their company websites about the use of their products by Customer Success groups. There is no charge for a listing on this page. For more information, please contact the Customer Success Association via the Contact form here. To apply for inclusion in the map — for all categories except CSMS — please complete the general application form.)
Link for general application form: http://bit.ly/CSTECH-Vendor-V4
* = Customer Success Association Partners
