[ 3/17/2023 ]
See Also: The Customer Success Technologies Map
As a resource for the fast growing worldwide membership of The Customer Success Association, the Customer Success Technology Vendors List contains the names of all known/established providers of customer success software for CS professionals. Each company name is also a link to their respective web sites if the company has completed the vendor listing application. While listing here does not constitute an endorsement of a vendor or their product by the CSA, this is the best place to begin your search for Customer Success tools. (To be included in the Map with a link back to their own websites, vendors are required to have specific pages on their company websites about the use of their products by Customer Success groups. There is no charge for a basic listing on this page. To apply, please download and complete the CSTECH Application V5.
In addition to the Vendors List, the CSA also provides a more detailed list of customer success software technologies and providers. The Customer Success Technologies Map is a listing of the elements of the technology suite that every CS team should have, together with a list of the known vendors who offer products in each functional area. You can also search using The Customer Success Index.
Freshsuccess * (Formerly Natero) (CSP / CSMS)
Freshsuccess is Customer Success Management software that helps CSMs monitor customer health, proactively address risks, and streamline customer workflows and reporting. Freshsuccess combines a powerful customer data platform with an intuitive user interface that’s easy to use. CSMs gain more visibility into their accounts while alerts and health scoring identify potential churn, advocates, or expansion opportunities. Productivity features help Customer Success teams standardize customer journeys, automate touchpoints, and manage all of their customer-related tasks in one place.
RevSetter
* (CSP / CSMS )
RevSetter is a modern Customer Success Platform built for delivering best-in-class Net Revenue Retention through improved retention, increased expansion and accelerated growth.
Abbot (Comm)
AirDeck
Akita (CSP / CSMS)
AnswerDash
Appella (Onboarding, LMS)
appEQ ai ( Communication Platform )
Arrows
Bento (Onboarding, Knowledgebase, Communications, Proj Mgmt)
Cast app (Communication Platform, Customer Nurturing Content)
Catalyst (CSP / CSMS)
Churn360 (CSP / CSMS )
Churned nl (Analytics)
ChurnZero (CSP / CSMS)
ClearFeed ( Analytics, Communications, Online Discussion, Support )
ClientSuccess (CSP / CSMS)
CogniSaaS (Communications, Onboarding, Proj. Mgmt)
CompleteCSM (AI)
Ctrl (Communications Platform)
Custify (CSP / CSMS)
CustomerGauge
CustomerSuccessBox (CSP / CSMS)
DataPlant (Analytics)
DecisionLink
Docebo
EverAfter ai (Communication)
eWebinar
Flatfile * (OnBoarding/Data Mgmt
Froged (Analytics)
Front
Freshsuccess * (Formerly Natero) (CSP / CSMS)
Gainsight (CSP / CSMS)
Guidde (Customer Support Case Mgmt, Knowledgebase, Communications)
HelpScout
Higher Logic – Vanilla Forums (Comm/Forums)
Hook (Analytics)
IcebergIQ
InSided (Comm/Forums)
Intellum
Intercom (Comm)
Involve ai
IrisAgent
Kaizan ai (Communications Platform)
Kapta
Klever Insight
Lantern (Analytics/BI)
Latviv (CSP / CSMS)
Lessonly
LiveAgent
LoopingBack ai (Surveys)
MetaCX (CSP / CSMS)
MindTouch
Minerva (Analytics, Communications)
Mixmax
Onboard io (Onboarding)
OnlyBoth
OnPath (Onboarding)
OnRamp (Onboarding)
Optimove
Osmos
Perceptive AI
Pendo
Planhat (CSP / CSMS)
Plantt (Analytics)
Precursive
Questomer
RenewTrak
RevSetter * (CSP / CSMS )
Rocketlane (OnBoarding)
Sager AI
Salesmachine
SenseData
Skalin (CSP / CSMS)
Skilljar
SlapFive
SmartKarrot (CSP / CSMS)
SnapEngage (Chat /Virtual Assistants)
Spyglaz
Staircase ai (CRM)
Startdeliver (CSP / CSMS)
Strikedeck / Medallia (CSP / CSMS)
Sturdy
Success4
TaskRay (Onboarding)
TeamSuccess (CSP / CSMS)
TeamSupport (Support Case Mgmt)
Thena ai (Analytics)
TheySaid — formerly NuffSaid (VOC / Surveying/Alternative to NPS)
Tilkon
The ROI Shop
Thought Industries (Learning Management)
TopBox
Totango (CSP / CSMS)
Tuto
Userlot
UXPressia (Analytics / Customer Journey Mapping)
Vitally.io (CSP / CSMS)
WalkMe
Woopra
Wootric
WorkRamp
ZapScale (CSP/CSMS)
ZoomInfo
For Customer Success Technology Vendors
(To be included in the Map with a link back to their own websites, vendors are required to have specific pages on their company websites about the use of their products by Customer Success groups. There is no charge for a basic listing on this page. To apply for inclusion — for all categories except CSP/CSMS — please download and complete the CSTECH Application V5 form.)
* = Customer Success Association Vendor Partners
