The Customer Success Technology Vendors List

As a resource for the fast growing worldwide membership of the Customer Success Association, the Customer Success Technology Vendors List contains the names of all known/established providers of customer success software for CS professionals.  Each company name is also a link to their respective web sites if the company has completed the vendor listing application.  While listing here does not constitute an endorsement of a vendor or their product by the CSA, this is the best place to begin your search for Customer Success tools.

In addition to the Vendors List, the CSA also provides a more detailed list of customer success software technologies and providers.  The Customer Success Technologies Map is a listing of the elements of the technology suite that every CS team should have, together with a list of the known vendors who offer products in each functional area.  To view the Map, please log in and follow the link here or below.  To register for a free or Executive/paid membership in the Customer Success Association, please click here or use the Join the CSA link in the bottom menu.

The Customer Success Technology Vendors List

Updated: 7/29/2022

AirDeck

Akita          (CSP / CSMS)

AKITAAkita is a full-featured Customer Success Management platform designed to help you nurture, retain, and grow your customer base. The platform connects with over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing your team with one unified view of your customer data. From there, you can create customer segments, score the health of your accounts, build repeatable business processes with “Playbooks” and track the progress of your customers through custom-defined lifecycle stages. You can also track the success of your team and keep the whole organization up-to-date with Slack notifications and a two-way CRM sync.

Amity          (CSP / CSMS)

AnswerDash

Appella   (Onboarding, LMS)

Arrows

Bento          (Onboarding, Knowledgebase, Communications, Proj Mgmt)

Catalyst     (CSP / CSMS)

ChurnZero     (CSP / CSMS)

ClientSuccess      (CSP / CSMS)

CogniSaaS   (Communications, Onboarding, Proj. Mgmt)

CompleteCSM (AI)

Custify           (CSP / CSMS)

CustomerGauge

CustomerSuccessBox       (CSP / CSMS)

DecisionLink

Docebo

eWebinar

Flatfile  *  (OnBoarding/Data Mgmt

Froged

Front

Freshsuccess  * (Formerly Natero)   (CSP / CSMS)

Freshsuccess  is Customer Success Management software that helps CSMs monitor customer health, proactively address risks, and streamline customer workflows and reporting.  Freshsuccess combines a powerful customer data platform with an intuitive user interface that’s easy to use. CSMs gain more visibility into their accounts while alerts and health scoring identify potential churn, advocates, or expansion opportunities. Productivity features help Customer Success teams standardize customer journeys, automate touchpoints, and manage all of their customer-related tasks in one place.

Gainsight      (CSP / CSMS)

Guidde         (Customer Support Case Mgmt, Knowledgebase, Communications)

HelpScout

Higher Logic – Vanilla Forums     (Comm/Forums)

Hook  (Analytics)

IcebergIQ

InSided        (Comm/Forums)

Intellum

Intercom    (Comm)

Involve ai

IrisAgent

Kapta

Klever Insight

Latviv       (CSP / CSMS)

Lessonly

LiveAgent

MetaCX      (CSP / CSMS)

MindTouch

Minerva       (Analytics, Communications)

Mixmax

Nalia

’nuffsaid

Onboard io    (Onboarding)

OnlyBoth

OnPath (Onboarding)

OnRamp   (Onboarding)

Optimove

Osmos

Perceptive AI

Pendo

Planhat        (CSP / CSMS)

Plantt  (Analytics)

Precursive

Questomer

RenewTrak

Rocketlane       (OnBoarding)

Sager AI

Salesmachine

SenseData

Skalin    (CSP / CSMS)

Skilljar

SlapFive

SmartKarrot        (CSP / CSMS)

Spyglaz

Staircase ai    (CRM)

Startdeliver    (CSP / CSMS)

Strikedeck / Medallia     (CSP / CSMS)

Sturdy AI

Success4

TaskRay   (Onboarding)

TeamSuccess     (CSP / CSMS)

Tilkon

The ROI Shop

Thought Industries

TopBox

Totango      (CSP / CSMS)

Tuto

Userlot

UXPressia      (Analytics / Customer Journey Mapping)

Vitally.io        (CSP / CSMS)

WalkMe

Woopra

Wootric

WorkRamp

ZoomInfo

 

For Customer Success Technology Vendors

(To be included in the Map with a link back to their own websites, vendors are required to have specific pages on their company websites about the use of their products by Customer Success groups.  There is no charge for a listing on this page.  For more information, please contact the Customer Success Association via the Contact form here. To apply for inclusion in the map — for all categories except CSMS — please complete the general application form.)

Link for general application form:  http://bit.ly/CSTECH-Vendor-V4

 

* = Customer Success Association Partners