The Customer Success Technology Vendors List

[ 2/2/2023 ]

See Also:  The Customer Success Technologies Map

As a resource for the fast growing worldwide membership of The Customer Success Association, the Customer Success Technology Vendors List contains the names of all known/established providers of customer success software for CS professionals.  Each company name is also a link to their respective web sites if the company has completed the vendor listing application.  While listing here does not constitute an endorsement of a vendor or their product by the CSA, this is the best place to begin your search for Customer Success tools.  (To be included in the Map with a link back to their own websites, vendors are required to have specific pages on their company websites about the use of their products by Customer Success groups.  There is no charge for a basic listing on this page. To apply, please download and complete the CSTECH Application V5.

In addition to the Vendors List, the CSA also provides a more detailed list of customer success software technologies and providers.  The Customer Success Technologies Map is a listing of the elements of the technology suite that every CS team should have, together with a list of the known vendors who offer products in each functional area.  You can also search using The Customer Success Index.

Abbot          (Comm)

AirDeck

Akita          (CSP / CSMS)

AKITAAkita is a full-featured Customer Success Management platform designed to help you nurture, retain, and grow your customer base. The platform connects with over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing your team with one unified view of your customer data. From there, you can create customer segments, score the health of your accounts, build repeatable business processes with “Playbooks” and track the progress of your customers through custom-defined lifecycle stages. You can also track the success of your team and keep the whole organization up-to-date with Slack notifications and a two-way CRM sync.

AnswerDash

Appella   (Onboarding, LMS)

appEQ ai   ( Communication Platform )

Arrows

Bento          (Onboarding, Knowledgebase, Communications, Proj Mgmt)

Cast app    (Communication Platform, Customer Nurturing Content)

Catalyst     (CSP / CSMS)

Churn360      (CSP / CSMS )

Churned nl   (Analytics)

ChurnZero     (CSP / CSMS)

ClearFeed    ( Analytics, Communications, Online Discussion, Support )

ClientSuccess      (CSP / CSMS)

CogniSaaS   (Communications, Onboarding, Proj. Mgmt)

CompleteCSM (AI)

Ctrl     (Communications Platform)

Custify           (CSP / CSMS)

CustomerGauge

CustomerSuccessBox       (CSP / CSMS)

DataPlant         (Analytics)

DecisionLink

Docebo

EverAfter ai     (Communication)

eWebinar

Flatfile  *  (OnBoarding/Data Mgmt

Froged     (Analytics)

Front

Freshsuccess  * (Formerly Natero)   (CSP / CSMS)

Freshsuccess  is Customer Success Management software that helps CSMs monitor customer health, proactively address risks, and streamline customer workflows and reporting.  Freshsuccess combines a powerful customer data platform with an intuitive user interface that’s easy to use. CSMs gain more visibility into their accounts while alerts and health scoring identify potential churn, advocates, or expansion opportunities. Productivity features help Customer Success teams standardize customer journeys, automate touchpoints, and manage all of their customer-related tasks in one place.

Gainsight      (CSP / CSMS)

Guidde         (Customer Support Case Mgmt, Knowledgebase, Communications)

HelpScout

Higher Logic – Vanilla Forums     (Comm/Forums)

Hook  (Analytics)

IcebergIQ

InSided        (Comm/Forums)

Intellum

Intercom    (Comm)

Involve ai

IrisAgent

Kaizan ai      (Communications Platform)

Kapta

Klever Insight

Lantern   (Analytics/BI)

Latviv       (CSP / CSMS)

Lessonly

LiveAgent

LoopingBack ai   (Surveys)

MetaCX      (CSP / CSMS)

MindTouch

Minerva       (Analytics, Communications)

Mixmax

’nuffsaid

Onboard io    (Onboarding)

OnlyBoth

OnPath (Onboarding)

OnRamp   (Onboarding)

Optimove

Osmos

Perceptive AI

Pendo

Planhat        (CSP / CSMS)

Plantt  (Analytics)

Precursive

Questomer

RenewTrak

Text is RevSetterRevSetter  *  (CSP / CSMS )

Rocketlane       (OnBoarding)

Sager AI

Salesmachine

SenseData

Skalin    (CSP / CSMS)

Skilljar

SlapFive

SmartKarrot        (CSP / CSMS)

SnapEngage    (Chat /Virtual Assistants)

Spyglaz

Staircase ai    (CRM)

Startdeliver    (CSP / CSMS)

Strikedeck / Medallia     (CSP / CSMS)

Sturdy

Success4

TaskRay   (Onboarding)

TeamSuccess     (CSP / CSMS)

TeamSupport      (Support Case Mgmt)

Thena ai (Analytics)

Tilkon

The ROI Shop

Thought Industries

TopBox

Totango      (CSP / CSMS)

Tuto

Userlot

UXPressia      (Analytics / Customer Journey Mapping)

Vitally.io        (CSP / CSMS)

WalkMe

Woopra

Wootric

WorkRamp

ZapScale    (CSP/CSMS)

ZoomInfo

 

For Customer Success Technology Vendors

(To be included in the Map with a link back to their own websites, vendors are required to have specific pages on their company websites about the use of their products by Customer Success groups.  There is no charge for a basic listing on this page.  To apply for inclusion — for all categories except CSP/CSMS — please complete the CSTECH Application V5 form.)

* = Customer Success Association Vendor Partners