[ 12/29/2024 ]
See Also: The Customer Success Technologies Map
As a resource for the fast growing worldwide membership of The Customer Success Association, the Customer Success Technology Vendors List contains the names of all known/established providers of customer success software #CSTECH for CS professionals. Each company name is also a link to their respective web sites if the company has completed the vendor listing application. While listing here does not constitute an endorsement of a vendor or their product by the CSA, this is the best place to begin your search for Customer Success tools. In addition to the Vendors List, the CSA also provides a more detailed list of customer success software technologies and providers. The Customer Success Technologies Map is a listing of the elements of the technology suite that every CS team should have, together with a list of the known vendors who offer products in each functional area. You can also search using The Customer Success Index.
CS Technology Vendors: To be included in the Registry and the Map with links back to their own websites, vendors are required to have specific pages on their company websites about the use of their products by Customer Success groups. There is no charge for a basic listing on these pages. To apply, please fully complete the CSTECH Application V6. See also: Partnering with the Customer Success Association for advertising and services.
Absorb Software (LMS)
Accord (Onboarding)
AcuCall (Support / Contact Center)
ActionIQ (Analytics)
Ackee (Anaytics)
Act-On (Marketing Automation)
Adaptive Pulse (Analytics)
Affiniv (Analytics)
AirCall (Telephone)
AirDeck (Slide Presentations, Content Mgmt)
AirTable (Marketing Automation)
Akita (CSP / CSMS)
Akkio (AI / Analytics)
Align Software ( CRM / Analytics )
Anablock ( AI Chat / Customer Support )
aNewSpring (LMS)
AnswerDash (Website Analytics)
Appcues (Analytics)
AppEQ ai ( Analytics, Business Intelligence )
AptEdge (Support)
Arrows (Onboarding)
Ask ai (Support / Communications)
Artifact (Analytics)
Ascendo (Support)
Ascendr (Onboarding)
AskNicely (Analytics)
Atlassian (Support)
Base (VOC)
Baton Technologies (Onboarding)
Bento (Onboarding, Knowledgebase, Communications, Proj Mgmt)
Bettermode (Formerly Tribe) (Comm/Forums)
Bliro (Communications: Meeting Transcriber)
Bloomfire (Comm/Forums)
Botscrew (Chatbot generator)
Brainstorm (LMS)
Braze (Communications)
BuyerAssist (Analytics)
Callypso (CSP /CSMS)
Candu ai (Communications)
Capacity (Support)
Cast app (Communication Platform, Customer Nurturing Content)
Catalyst (CSP / CSMS)
Centriam (Analytics)
ChatDesk (Support)
Chorum (Analytics)
Churn Assassin (Analytics)
Churned nl (Analytics)
Churnkey (Analytics / Communications)
Churnly (Analytics)
ChurnPilot (Analytics)
ChurnZero (CSP / CSMS)
Circle (Forums)
Clari (Analytics)
ClearFeed ( Analytics, Communications, Online Discussion, Support )
Clearscope (Communications)
CleverBridge (Payments)
ClientSuccess (CSP / CSMS)
Coassemble (LMS)
CogniSaaS (Communications, Onboarding, Proj. Mgmt)
CollaborationRoom (Collaboration)
CommandBar (Support)
Commune (Communications / Forum)
CommonRoom (Forum)
Commsor (Forum)
CompleteCSM (AI)
Contentful (Communications)
Contify (Customer Intelligence)
Conversica (Communications)
CoordinateHQ (Project Mgmt)
Cor (Analytics)
Cordlogue (Analytics)
Crossbeam (Analytics/Ecosystem)
Ctrl (Communications Platform)
Custify (CSP / CSMS)
Customer io (Communications)
CustomerGauge (Analytics – VOC)
CustomerX (NPS)
CXcherry (LMS)
Cx Infinity (Communications)
DataPlant (Analytics)
DemoDesk (Communications)
Discourse (Forums)
DIVACS (Customer Value Management)
Docebo (LMS)
Dock (OnBoarding)
Drift (Communications)
E42 (Communications)
easy_CSM (Analytics)
Ecosystems (Value Management)
Elevio (Support/Knowledgebase)
Enablix (Marketing Automation)
Encompass-CX (Analytics)
Ender Turing (Support)
Engageful (OnBoarding)
Engati (Communications)
Essia (LMS)
EverAfter ai (Communication)
eWebinar (Automated webinars)
Flatfile (OnBoarding/Data Mgmt
Floik (Videos)
FlowEQ (Workflow Automation)
Flowla (Onboarding / Communications)
Forecastable (Ecosystem Mgmt)
Forj (Forum)
Frame (Support)
Froged (Analytics)
Front (Communications)
Freshworks / FreshSuccess – (Formerly Natero) (CSP) [Not recommended]
Gainsight (CSP / CSMS)
Gainsight (Forum / Communities)
GetFeedback (VOC)
Glean (Knowledgebase)
Gleen (Chatbot, Knowledgebase, Communications)
Gong (Analytics)
Groove (Support)
Guidde (Customer Support Case Mgmt, Knowledgebase, Communications)
GuideCX (Onboarding)
Habitate (Forums)
Handoffs (Communications)
HelpScout (Support)
Higher Logic – Vanilla Forums (Comm/Forums)
Hivebrite (Forums)
Hook (Analytics)
Hubspot (CRM)
Idiomatic (VOC / Analytics / Customer Support)
Immersa (Analytics)
InMoment (Analytics)
InSided (Comm/Forums — Now Gainsight Communities)
Intelligage (Analytics)
Intellizence (Analytics)
Intellum (LMS)
Intelo (Analytics)
Intercom (Comm)
Involve ai (Analytics)
IrisAgent (Support)
Journy io (Analytics)
Kaizan ai (Communications Platform)
Kapta (Acct Mgmt, CRM)
Khoros (Forums)
Klever Insight (Support Knowledgebase)
Knowmax (Knowledgebase)
Knownwell
Lantern (Analytics/BI)
LearnUpon (LMS)
LearnWorlds (LMS)
Lessonly (LMS)
Litmos (LMS)
LiveAgent (Communications)
LoopingBack (Customer Advocacy Mgmt / Surveys)
LoopVOC (Communications / VOC)
Loris (Communications Analytics)
Lumoa (Communications Analytics)
Matik (Communications)
Medallia (Strikedeck) CSP
MeetRecord (Analytics)
MeltingSpot (Forums / LMS)
MetricsFlare (Support / Survey)
Mighty Networks (Forums)
Minerva (LMS, Communications)
Mixmax (Communications)
Mixpanel (Analytics)
Moodle (LMS)
Netomi (Chatbot)
Noggin Guru (LMS)
Northpass (Gainsight) (LMS)
Onboard io (Onboarding)
OnlyBoth (Analytics)
OnRamp (Onboarding)
Openline (Analytics)
Optimove (Analytics)
Orbiit (Forums)
Osmos (Data Mgmt/Migration)
Paradoc (Communications)
Parative (Analytics)
Partanero (CSP/CSMS)
Pendo (Analytics, In-App Communications)
People ai (Analytics)
Pepperform (Survey tool)
Peritus (Forum tools)
Planhat (CSP / CSMS)
Plantt (Analytics)
PlanView (Project / ProServe Mgmt)
Precursive (ProServe Mgmt)
ProductBoard (Product Mgmt)
Product Fruits (Onboarding)
Profitwell (Analytics)
Pylon (Support)
Qooper (LMS)
Qualaroo (Communications)
Quiq (Communications)
Raaft (Analytics)
Raven360 (Communications / Cancellations))
Recapped (Onboarding / SFA)
Regie ai (SFA)
RenewTrak (Renewal Mgmt)
Repora (Communications)
Retain ai (Analytics)
Retentional (Customer Success Plans)
Retently (NPS / CSAT)
Reveal (Analytics/BI/Product Adoption-Mgmt/Marketing Automation)
RevOS (Analytics)
RevSetter (CSP / CSMS )
Rindle (Project Mgmt)
Rocketlane (OnBoarding)
Sager AI (Analytics / Customer intelligence)
Salesboom (CRM / Support)
SatMetrix (Nice) (VOC)
Sendoso (Communications)
Sendspark (Communications)
Sessions (Communications Platform)
Skalin (CSP)
Skilljar (LMS)
SlapFive ( Customer Advocacy / Testimonial Tools )
SmartKarrot (CSP / CSMS)
Smoke Customer Intelligence (VOC)
SnapCall (Video / Support / Onboarding / Prod Mgmt)
SnapEngage (Chat /Virtual Assistants)
Speeqo (Communication analytics)
Spotlight (Analytics / Conversational Value Intelligence)
Spryngtime (Communications Chatbot)
Spyglaz (Analytics)
Staircase ai (CRM)
Stamp (Analytics)
Startdeliver (CSP / CSMS)
Status (Onboarding)
Stonly (Communications)
Sturdy (Analytics)
Success4 (Analytics)
Successeve (CSP / CRM / Analytics)
SuccessGuardian (CSP)
SuccessKPI (Analytics)
SugarCRM (CRM / Support)
SuperOffice (CRM)
SupportLogic (Support)
SurveySparrow (Surveys)
Tabnam (Surveys)
TaskRay (Onboarding)
TeamSupport (Support Case Mgmt)
Teamwork (Project Mgmt)
TextExpander (Communications)
TheLoops (Analytics / Support)
Thena ai (Analytics)
TheySaid — formerly NuffSaid (VOC / Surveying/Alternative to NPS)
The ROI Shop (ROI Calculator)
Thinkific (LMS / Forums)
Thought Industries (Learning Management)
Threado (Communications Analytics)
Timely (Time Mgmt / Utilization)
TopBox (Customer Feedback Analytics)
Truly (CRM / Analytics)
Totango (CSP / CSMS)
Update (Communications)
Upscribe (Communications)
UserGuiding (Communications)
UserIQ (Analytics)
UserLane (Product Adoption)
Userlike (Communications)
Usertip (Onboarding / Product Utilization)
Userlot (CSP CSMS)
UserVoice (VOC)
Usetiful (Product Adoption)
UXPressia (Analytics / Customer Journey Mapping)
Velaris (CSP/CSMS)
Venntive (CRM / RevOps)
Verint (Forums)
Viable (Communications Analytics)
Vitally (CSP / CSMS)
Vivantio (Support video)
Voiceform (Surveying)
WalkMe (Support)
Whatfix (Product Analytics / Communications)
Woopra (Website / Page Analytics)
Wootric (Analytics: NPS/CSAT/CES)
WorkRamp (LMS)
WowTo (Knowledgebase / Wiki)
Xperiencify (LMS)
Y Meadows (Support)
Yogi (Analytics)
ZapScale (CSP/CSMS – CRM – Analytics)
Zeda (VOC)
Zendesk (Support)
Zenloop (Analytics)
Zight (Communications)
Zoho (CRM)
Zoom (Communications)
ZoomIn (Knowledge Content Mgmt)
Zowie (Communications)
For Customer Success Technology Vendors
To be included in the Registry and the TechMap with links back to their own websites, vendors are required to have specific pages on their company websites about the use of their products by Customer Success groups. There is no charge for a basic listing on these pages. To apply, please fully complete the CSTECH Application V6. See also: Partnering with the Customer Success Association for advertising and services.
* = Customer Success Association Vendor Partners
