Customer Success Recruiting Map

The Customer Success Recruiting Map is organized by type of position (CSM, CS Executive, CS Operations, etc.) with the recruiters who help to place people in each category listed beneath.

Updated on: 9/7/21

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Customer Success Manager (CSM)

These are customer-facing / practitioner roles.  There are a wide variety of titles which may be used by companies for this role, including Client Success Managers, CS Director, CS Associate, etc.

Recruiters:

—  MarketSource  —  Melo Associates  —

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Customer Success Executive Team/Group Management

Titles covered in this category include Chief Customer Officer (CCO), Vice President of Customer Success (VCS), Director of Customer Success (DCS), Head of Customer Success (HCS), and Manager of Customer Success (MCS.)  These positions involve executive leadership of teams of CSMs.

Recruiters:

—  MarketSource  —  Melo Associates  —

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Customer Success Operations

Positions in this category are concerned with business/customer intelligence data collection and analysis, operation analysis of the CS team process and procedures/playbooks, system administration of CS technology components, and associated duties.

Recruiters:

—  MarketSource  —  Melo Associates  —

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Customer Success Account Management

As an ever-growing percentage of Customer Success groups now own revenue (Renewals, Up-Sell, Cross-Sell, Expansion, etc.), some teams have specific individuals assigned to this role as their primary function within the team.

Recruiters:

—  MarketSource  —  Melo Associates  —

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Customer Success Position Postings

Any member of the Customer Success Association may post a job announcement on The Customer Success Jobs Board and in The Customer Success Forum on LinkedIn as a comment in the Jobs discussion thread for free. The discussion topis is renewed at the beginning of each month, your job announcements will need to be re-posted as appropriate.  (Position announcements may also be posted as Jobs in general across LinkedIn and in The Customer Success Forum by contracting directly with LinkedIn.)  

 


To Be listed as a Recruiter on this page

If you are a recruiter offering services to the customer success community, please fully complete the application form found on this link(There is no charge for a basic listing, which consists of your company name and a link to the appropriate page of your website.) 

https://bit.ly/CSResourceRegistryV4

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