There are a variety of companies offering management consulting services for the design, building, interim management and/or assessment of company CSM teams and/or for recruiting CS leaders and practitioners.
See Also: The Customer Success Consulting Services Catalog
The Customer Success Consultants Registry [8/28/2019]
(Companies marked with an asterisk (*) are members of The Customer Success Advisors program.)
CSLeadership offers data-driven customer success management consulting to assist CEO’s and Senior Executives to build and/or enhance their Customer Success capabilities. Ensure you have a robust underlying infrastructure in place to meet strategic business objectives, resulting in the ability to scale in a quality, consistent and efficient manner. A real-time, 360° view of your customers results in a capability to accurately manage successful customer retention and expansion initiatives.
Analysis & Planning: *Readiness Analysis – Strategy, People, Process and Automation. *Key KPIs, for churn & remediation plans. *Customer Lifecycle definition, Health frameworks and technology evaluation
Action & Results: *VP/Director CS mentoring & coaching, Interim executive Management. *CSM workflow automation, Early warning systems, playbook definition. *Building, training and mentoring teams.
CSM Practice is a customer success consulting firm offering services to increase your net retention, improve your customer satisfaction, and grow your advocacy base. We do so by providing research, advisory and technology services for SaaS and services companies who wish to achieve effective and scalable results. We offer a unique customer-centric methodology encompassing the entire customer life-cycle including customer on-boarding, solution adoption, technical support, and sales renewals. We’ll help you build and execute a winning customer success strategy, optimize your operations, and improve your productivity with automated playbooks. Partner with us to continuously find opportunities to reduce your churn, increase your NPS scores, and improve your CSM ratio quarter over quarter.
Glide Consulting delivers creative solutions to customer success challenges. We partner with our clients to bring clarity and definition to each area of Glide’s 4 P’s framework – People, Purpose, Process, and Platform. Glide was founded and is led by Nils Vinje, Customer Success industry veteran and recognized thought leader.
Consulting – Deliver predictability in customer renewals and expansions.
Leadership Coaching – Take your leadership to the next level with a tailored coaching program designed just for you by an industry expert and certified coach.
Training – Enable your team to build strategic relationships with your clients that are the key to your long-term success.
Success Track Enterprise is a European based boutique consultancy specializing in strategic and operational customer success advisory services. We have developed a pragmatic framework (OPT-IN²) to help define and refine win-win customer success programmes. As a strategy for generating growth for vendors and clients, OPT-IN² applies a methodological and agile approach to building a dual growth machine across the pillars: Organisation – Processes – Tools – Information – Integration. We serve companies based or intending to set up in Europe. We propose a 5-day or 15-day analysis and customer success roadmap recommendations as well as monthly consultation packages. “May you succeed long and prosper…”
The Success League is a consulting firm that works with executives who want to unlock the retention and revenue a top performing customer success team will bring to their business. We transform support into success by building the metrics, goals, processes and training that enable customer success teams to perform at their peak.
+ Planning & Metrics – be clear about what you want to build and measure.
+ Process Design – develop playbooks and tools to create an exceptional customer experience.
+ Training & Development – make sure your team knows how to build client relationships that drive retention and revenue.
“The Successful Customer” is a management-consulting firm focused on the creation and optimization of Customer Success capabilities. Our methodology begins with developing a strategy that defines the role your Customer Success Organization will play in achieving your company’s business objectives. This strategy is built upon a financial foundation that enables the definition, design, and execution of tactics that deliver vastly superior results. From our experience, the reason that many customer success organizations struggle is that they jump immediately to tactics. Although tactics drive execution and results, they are not the place to start. As Sun Tzu wrote in The Art of War:“Strategy without tactics is the slowest route to victory… Tactics without strategy is the noise before defeat”!
* Tri Tuns
Tri Tuns Our experts in customer success and accelerated software adoption have delivered superior consulting and training since 2006. Tri Tuns enables your CS team to effectively drive and sustain full, effective user adoption of your product across your customers, so that they renew and expand.
+ Training (Online / In-Person / Remote / SCORM): In-depth training for CS practitioners and leaders. Instructor-led or self-study (online or you host our SCORM compliant training materials in your LMS).
+ Workshops: Fast, dynamic, impactful programs to jump-start your efforts and help you reach your goals.
+ Consulting: Let us help create your CS strategy, build playbooks, develop your program, and optimize your CS operations.
Have you retained a Customer Success Consultant?
If you have retained a consultant to assist you with any aspect of designing, building or optimizing your Customer Success team or operations, please take a moment to describe the engagement and the results. If you haven’t yet retained a consultant, what services would you like to see available? (Note: This is not a prospecting scheme — we’re looking for insight as to what services are currently on offer, the results, and what resources companies might need in the future.)
To Be listed
If you are a consultant, trainer or recruiter offering services to the customer success community, please fully complete the application form found on this link. (There is no charge for a basic listing, which consists of your company name and a link to the appropriate page of your website.) http://bit.ly/2r32oNb