See Also: The Customer Success Consulting Services Directory
The Customer Success Association maintains a catalogue/Directory of known consulting services currently being offered. Click here for more information.
To Be Listed as a Consultant
There are a variety of companies offering management consulting services for the design, building, interim management and/or assessment of company CSM teams and/or for recruiting CS leaders and practitioners. If you are offering consulting . training . recruiting / or outsourcing services to the worldwide Customer Success community and want to be listed on this page, please complete the application form here. There is no cost for a basic listing.
Note: Company names marked with an asterisk (*) are members of The Customer Success Advisors program. Listings here in bold face and that are links to websites are those that have completed the application form.
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The Customer Success Consultants Registry [10/19/2023]
* CSM Practice Inc. (Consulting)
CSM Practice is a customer success consulting firm offering services to increase your net retention, improve your customer satisfaction, and grow your advocacy base. We do so by providing research, advisory and technology services for SaaS and services companies who wish to achieve effective and scalable results. We offer a unique customer-centric methodology encompassing the entire customer life-cycle including customer on-boarding, solution adoption, technical support, and sales renewals. We’ll help you build and execute a winning customer success strategy, optimize your operations, and improve your productivity with automated playbooks. Partner with us to continuously find opportunities to reduce your churn, increase your NPS scores, and improve your CSM ratio quarter over quarter.
* Glide Consulting (Consulting, Training)
Glide Consulting delivers creative solutions to customer success challenges. We partner with our clients to bring clarity and definition to each area of Glide’s 4 P’s framework – People, Purpose, Process, and Platform. Glide was founded and is led by Nils Vinje, Customer Success industry veteran and recognized thought leader.
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- Consulting – Deliver predictability in customer renewals and expansions.
- Leadership Coaching – Take your leadership to the next level with a tailored coaching program designed just for you by an industry expert and certified coach.
- Training – Enable your team to build strategic relationships with your clients that are the key to your long-term success.
* Growth Molecules (Consulting, Training, Interim staffing)
Growth Molecules™, a Customer Success Advisory firm, helps companies protect and grow revenue. We do that in three ways: * We assess your current capabilities: People, Processes and Systems. * We implement new solutions: Actionable Playbooks, Technology, and Training. * We execute them: Fractional Customer Success Leadership, Success, Leadership and Support Training.
Growth Molecules™ is the ideal partner in revenue growth and customer success management. Our proven methodologies swiftly identify organizational needs, and strategically plan solutions to positively impact business outcomes. Our team of award-winning strategists are former customer success leaders who understand what it takes to increase revenue through customer success. Don’t take it from us, take it from our customers through case studies and G2 Reviews to prove it.
* Service Excellence Partners (Consulting, Training, Interim staffing)
Service Excellence Partners specializes in advanced analytics, continuous improvement, and applying neuroscience to the customer experience. We increase customer loyalty and expand installed base revenue for subscription-based companies (start-ups to multi billion-dollar global enterprises.) See us for:
* The Success League (Consulting, Training)
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e Success League is a global consulting and training firm focused on developing customer success programs that drive revenue. Since 2015, we have helped hundreds of companies improve their customer experience, and thousands of CS professionals build their careers. Our team of experienced customer success leaders guide you through consulting engagements that include:
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- Concrete deliverables: Business models, reports, presentations to push your organization toward a customer focus.
- Tailored advice: Our team helps you tailor our frameworks to your product, market and existing customer base.
- Modular structure: Our engagements are designed to be delivered at the right time, to the right team and at the right price.
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3 Point LLC
AHM Consulting
Alexander Consulting
Alignmint Growth Strategies
Anita Toth
Ansturo, Ltd.
Azzas Customer Care (Consulting / Outsourcing)
Barlev Success (Consulting / Outsourcing)
BenchStrength
Blueprint Advisory
Buzzy Consulting
Carema Consulting
ChurnRX
CJ Collins Consulting
CoLo Consulting
ConQuist Brazil
CourseProfs (Training Program Design)
CSbyDesign
CSInTheValley
* CSM Practice Inc. (Consulting)
CSTuners
Customer Centric Solutions LLC
Customer Focused
Customer Obsessing
Customer Revelations
Customer Success Academy
Customer Success Enablement
Customer Success Rocket
Customer Xcell
CX Charter
CX-Journey
Dana Soza
DB Kay and Associates, Inc.
Desired Path
Donna Weber
Dunn Growth Experts
Ellacott Consulting
ESG
Everetics (Consulting / Training / Outsourcing)
Fractional Customer Success ™ (Consulting / Outsourcing)
FT Works
* Glide Consulting (Consulting, Training)
* Growth Molecules (Consulting, Training, Interim staffing)
GTM Advisors (Consulting / Outsourcing)
Infinite Renewals
Interaction Metrics
Kathleen Rouse LLC (Consulting, Training)
KD-McAlly Group
Kristi Faltorusso (Consulting / Training)
L12 Solutions
Lewandowski Success Consulting (Consulting / Outsourcing)
MarketSource
McCarthy Consulting Solutions
Mikael Blaisdell & Associates, Inc.
Mikael Blaisdell is the founder of the Customer Success Association and of The Customer Success Forum on LinkedIn. He has done continuing research into the profession and practices of Customer Success since 2009, and shares his findings via the Customer Success Library here and in Office Hours sessions on demand. He also assists software companies (especially CSTECH) to design and develop their company/product ecosystems.
