There are a variety of companies offering management consulting services for the design, building, interim management and/or assessment of company CSM teams and/or for recruiting CS leaders and practitioners.
See Also: The Customer Success Consulting Services Catalog
The Customer Success Consultants Registry [8/01/2020]
(Companies marked with an asterisk (*) are members of The Customer Success Advisors program.)
CSM Practice is a customer success consulting firm offering services to increase your net retention, improve your customer satisfaction, and grow your advocacy base. We do so by providing research, advisory and technology services for SaaS and services companies who wish to achieve effective and scalable results. We offer a unique customer-centric methodology encompassing the entire customer life-cycle including customer on-boarding, solution adoption, technical support, and sales renewals. We’ll help you build and execute a winning customer success strategy, optimize your operations, and improve your productivity with automated playbooks. Partner with us to continuously find opportunities to reduce your churn, increase your NPS scores, and improve your CSM ratio quarter over quarter.
Glide Consulting delivers creative solutions to customer success challenges. We partner with our clients to bring clarity and definition to each area of Glide’s 4 P’s framework – People, Purpose, Process, and Platform. Glide was founded and is led by Nils Vinje, Customer Success industry veteran and recognized thought leader.
Consulting – Deliver predictability in customer renewals and expansions.
Leadership Coaching – Take your leadership to the next level with a tailored coaching program designed just for you by an industry expert and certified coach.
Training – Enable your team to build strategic relationships with your clients that are the key to your long-term success.
Infinipoint helps B2B clients optimize customer retention and revenue. We focus on your customers, the outcomes you aim to achieve, and implementing strategies to achieve the highest impact in the most efficient manner. Growing XaaS companies know that mastering retention is crucial to achieving their full potential. While customer success and retention may only be one team’s formal “job”–it is everyone’s responsibility.
Infinipoint creates retention as a process–an embedded corporate capability that creates sustained value through every phase of the customer, and the company, lifecycle.
Mikael Blaisdell is the founder of the Customer Success Association and of The Customer Success Forum on LinkedIn. He has done continuing research into the profession and practices of Customer Success since 2009, and shares his findings via the Customer Success Library here and in Customer Success Direct / Office Hours sessions on demand. He also does Reviews of Customer Success organizations.
The Success League is a consulting firm that works with executives who want to unlock the retention and revenue a top performing customer success team will bring to their business. We transform support into success by building the metrics, goals, processes and training that enable customer success teams to perform at their peak.
+ Planning & Metrics – be clear about what you want to build and measure.
+ Process Design – develop playbooks and tools to create an exceptional customer experience.
+ Training & Development – make sure your team knows how to build client relationships that drive retention and revenue.
To Be listed
If you are a consultant, trainer or recruiter offering services to the customer success community, please fully complete the application form found on this link. (There is no charge for a basic listing, which consists of your company name and a link to the appropriate page of your website.) http://bit.ly/2r32oNb