Customer Success Consultants

See Also:  The Customer Success Consulting Services Directory

The Customer Success Association maintains a catalogue/Directory of known consulting services currently being offered.  Click here for more information.

To Be Listed as a Consultant

There are a variety of companies offering management consulting services for the design, building, interim management and/or assessment of company CSM teams and/or for recruiting CS leaders and practitioners.  If you are offering consulting . training . recruiting / or outsourcing services to the worldwide Customer Success community and want to be listed on this page, please complete the application form here.   There is no cost for a basic listing.

Note:  Company names marked with an asterisk (*) are members of The Customer Success Advisors program.  Listings here in bold face and that are links to websites are those that have completed the application form.

.

The Customer Success Consultants Registry  [6/26/2024]

CSM Practice Inc.         (Consulting)

Customer Success AdvisorsCSM Practice is a customer success consulting firm offering services to increase your net retention, improve your customer satisfaction, and grow your advocacy base. We do so by providing research, advisory and technology services for SaaS and services companies who wish to achieve effective and scalable results. We offer a unique customer-centric methodology encompassing the entire customer life-cycle including customer on-boarding, solution adoption, technical support, and sales renewals. We’ll help you build and execute a winning customer success strategy, optimize your operations, and improve your productivity with automated playbooks. Partner with us to continuously find opportunities to reduce your churn, increase your NPS scores, and improve your CSM ratio quarter over quarter.

Glide Consulting        (Consulting, Training)

Glide Consulting delivers creative solutions to customer success challenges. We partner with our clients to bring clarity and definition to each area of Glide’s 4 P’s framework – People, Purpose, Process, and Platform. Glide was founded and is led by Nils Vinje, Customer Success industry veteran and recognized thought leader.

    • Consulting – Deliver predictability in customer renewals and expansions.
    • Leadership Coaching – Take your leadership to the next level with a tailored coaching program designed just for you by an industry expert and certified coach.
    • Training – Enable your team to build strategic relationships with your clients that are the key to your long-term success.

*  Growth Molecules               (Consulting, Training, Interim staffing)

Growth Molecules™, a Customer Success Advisory firm, helps companies protect and grow revenue. We do that in three ways: * We assess your current capabilities: People, Processes and Systems. * We implement new solutions: Actionable Playbooks, Technology, and Training. * We execute them: Fractional Customer Success Leadership, Success, Leadership and Support Training.

Growth Molecules™ is the ideal partner in revenue growth and customer success management. Our proven methodologies swiftly identify organizational needs, and strategically plan solutions to positively impact business outcomes. Our team of award-winning strategists are former customer success leaders who understand what it takes to increase revenue through customer success. Don’t take it from us, take it from our customers through case studies and G2 Reviews to prove it.

The Success League               (Consulting, Training)

ThThe Customer Success Advisorse Success League is a global consulting and training firm focused on developing customer success programs that drive revenue. Since 2015, we have helped hundreds of companies improve their customer experience, and thousands of CS professionals build their careers.  Our team of experienced customer success leaders guide you through consulting engagements that include:

      • Concrete deliverables: Business models, reports, presentations to push your organization toward a customer focus.
      • Tailored advice:  Our team helps you tailor our frameworks to your product, market and existing customer base.
      • Modular structure: Our engagements are designed to be delivered at the right time, to the right team and at the right price.

3 Point LLC

AHM Consulting

Alexander Consulting

Alignmint Growth Strategies

Anita Toth

Ansturo, Ltd.

Azzas Customer Care    (Consulting / Outsourcing)

Barlev Success        (Consulting / Outsourcing)

Batteries Included       (Consulting / Training / Outsourcing)

BenchStrength

Blueprint Advisory

Buzzy Consulting

Carema Consulting

Cebra Consulting    (Consulting / Outsourcing)

ChurnRX

CJ Collins Consulting 

CoLo Consulting

ConQuist Brazil

CourseProfs         (Training Program Design)

CSbyDesign

CSInTheValley

CSM Practice Inc.           (Consulting)

CSTuners

Customer Centric Solutions LLC

Customer Focused

Customer Obsessing

Customer Revelations

Customer Success Academy

Customer Success Enablement

Customer Success Rocket

Customer Xcell

CX Charter

CX-Journey

Dana Soza

DB Kay and Associates, Inc.

Desired Path

Donna Weber

Dunn Growth Experts

Ellacott Consulting

Escalent       (Consulting / Outsourcing)

ESG

Everetics       (Consulting / Training / Outsourcing)

Fractional Customer Success ™     (Consulting / Outsourcing)

FT Works

Glide Consulting                  (Consulting, Training)

*  Growth Molecules               (Consulting, Training, Interim staffing)

GTM Advisors           (Consulting / Outsourcing)

Infinite Renewals

Interaction Metrics

Kathleen Rouse LLC                 (Consulting, Training)

KD-McAlly Group

Kristi Faltorusso        (Consulting / Training)

L12 Solutions

Lewandowski Success Consulting    (Consulting / Outsourcing)

MarketSource

McCarthy Consulting Solutions

Mikael Blaisdell & Associates, Inc.

Mikael Blaisdell and Associates Inc.Mikael Blaisdell is the founder of the Customer Success Association and of The Customer Success Forum on LinkedIn.  He has done continuing research into the profession and practices of Customer Success since 2009, and shares his findings via the Customer Success Library here and in Office Hours sessions on demand.  He also assists software companies (especially CSTECH) to design and develop their company/product ecosystems.

Method Garage

Modsquad

N2 Customer Success Consulting

nCloud Integrators

Nistula Business Solution

NST Success Consulting  (Consulting / Training / Outsourcing)

Otis Alderley

Outcome Leaders

Paul Lucherini

Provan Success

Retain Solutions

Retentionworcx

River Consultancy Group

RJEYS Infinity Solutions

Ruffday Services   (Consulting, Training, Interim Staffing)

SalesHackers (Brazil)

Satrix Solutions

Service800

Service Excellence Partners        (Consulting, Training, Interim staffing)

ServiceRocket

SGE Solutions

Simple-CX

SOAR Performance Group

Strive Engagement

Success Calibrators    (Consulting / Interim Staffing)

Success Chain            (Consulting / Training / Interim Staffing)

SuccessEngine     (Consulting / Training / Recruiting / Interim Staffing)

SuccessLabs  

Success Methods

Success Motions

TheCustomer.co

The Customer Success Company

The Customer Initiative

The Successful Customer

The Success League         (Consulting, Training)

Thinklytics

Tribe Strategy

Unify Success               (Consulting, Training)

Valuize Consulting

Waypoint Group

Wigmore IT Group

Winning By Design

WMC Partners       (Consulting / Training / Outsourcing)

WnTD Partners

Xperience Alchemy

Xperiencify

Zenya Learning         (Training Program Design / LMS Vendor/Product Selection) 


To Be listed

If you are a consultant, trainer, recruiter, or outsourcer offering services to the global customer success community, please fully complete the application form found on this link(There is no charge for a basic listing, which consists of your company name and a link to the appropriate page of your website.)

  Application for a free Listing in The Customer Success Resource Registry  ]


See also:

Customer Success Consulting Services Catalog

The Customer Success Advisors

Customer Success Training

Customer Success Recruiting