See Also: The Customer Success Consulting Services Catalog
The Customer Success Association maintains a list/catalog of known consulting services currently being offered. Click here for more information.
To Be Listed as a Consultant
There are a variety of companies offering management consulting services for the design, building, interim management and/or assessment of company CSM teams and/or for recruiting CS leaders and practitioners. If you are offering consulting services to the worldwide Customer Success community and want to be listed on this page, please download and complete the application form here: [ CSResourceRegistryV5 ] There is no cost for a basic listing.
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The Customer Success Consultants Registry [3/17/2023]
(Companies marked with an asterisk (*) are members of The Customer Success Advisors program.)
* CSM Practice Inc. (Consulting)
CSM Practice is a customer success consulting firm offering services to increase your net retention, improve your customer satisfaction, and grow your advocacy base. We do so by providing research, advisory and technology services for SaaS and services companies who wish to achieve effective and scalable results. We offer a unique customer-centric methodology encompassing the entire customer life-cycle including customer on-boarding, solution adoption, technical support, and sales renewals. We’ll help you build and execute a winning customer success strategy, optimize your operations, and improve your productivity with automated playbooks. Partner with us to continuously find opportunities to reduce your churn, increase your NPS scores, and improve your CSM ratio quarter over quarter.
* Glide Consulting (Consulting, Training)
Glide Consulting delivers creative solutions to customer success challenges. We partner with our clients to bring clarity and definition to each area of Glide’s 4 P’s framework – People, Purpose, Process, and Platform. Glide was founded and is led by Nils Vinje, Customer Success industry veteran and recognized thought leader.
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- Consulting – Deliver predictability in customer renewals and expansions.
- Leadership Coaching – Take your leadership to the next level with a tailored coaching program designed just for you by an industry expert and certified coach.
- Training – Enable your team to build strategic relationships with your clients that are the key to your long-term success.
* Growth Molecules (Consulting, Training, Interim staffing)
Growth Molecules™, a Customer Success Advisory firm, helps companies protect and grow revenue. We do that in three ways: * We assess your current capabilities: People, Processes and Systems. * We implement new solutions: Actionable Playbooks, Technology, and Training. * We execute them: Fractional Customer Success Leadership, Success, Leadership and Support Training.
Growth Molecules™ is the ideal partner in revenue growth and customer success management. Our proven methodologies swiftly identify organizational needs, and strategically plan solutions to positively impact business outcomes. Our team of award-winning strategists are former customer success leaders who understand what it takes to increase revenue through customer success. Don’t take it from us, take it from our customers through case studies and G2 Reviews to prove it.
* Service Excellence Partners (Consulting, Training, Interim staffing)
Service Excellence Partners specializes in advanced analytics, continuous improvement, and applying neuroscience to the customer experience. We increase customer loyalty and expand installed base revenue for subscription-based companies (start-ups to multi billion-dollar global enterprises.) See us for:
* The Success League (Consulting, Training)
Th
e Success League is a consulting firm that works with executives who want to unlock the retention and revenue a top performing customer success team will bring to their business. We transform support into success by building the metrics, goals, processes and training that enable customer success teams to perform at their peak.
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- Planning & Metrics – be clear about what you want to build and measure.
- Process Design – develop playbooks and tools to create an exceptional customer experience.
- Training & Development – make sure your team knows how to build client relationships that drive retention and revenue.
3 Point LLC
AHM Consulting
Alignmint Growth Strategies
Anita Toth
Ansturo, Ltd.
BenchStrength
ChurnRX
CoLo Consulting
ConQuist Brazil
CSbyDesign
CSInTheValley
* CSM Practice Inc.
CSTuners
Customer Success Enablement
Customer Success Rocket
Dana Soza
DB Kay and Associates, Inc.
Desired Path
Donna Weber
Dunn Growth Experts
Ellacott Consulting
ESG
FT Works
* Glide Consulting (Consulting, Training)
* Growth Molecules (Consulting, Training, Interim staffing)
Interaction Metrics
MarketSource
Mikael Blaisdell & Associates, Inc.
Mikael Blaisdell is the founder of the Customer Success Association and of The Customer Success Forum on LinkedIn. He has done continuing research into the profession and practices of Customer Success since 2009, and shares his findings via the Customer Success Library here and in Office Hours sessions on demand. He also assists software companies (especially CSTECH) to design and develop their company/product ecosystems.
