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Success Calibrators

Success Calibrators is a customer success consulting firm focused on transforming businesses with tailored customer success strategies. We optimize customer engagement, simplify the journey, drive retention, and maximize growth using data-driven insights and innovative actionable solutions. Ensuring measurable results and accelerated business outcomes, our approach is rooted in collaboration, data analysis, and contextualization.

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Circle

Circle is an all-in-one community platform that empowers creators and brands to bring their people, content, and discussions together. It offers powerful features like memberships, courses, live streams, and event, making it easy to build, maintain, and monetize a thriving online community.

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Batteries Included

Batteries Included helps their clients, B2B SaaS solution providers, deploy a systematic approach to drive their customers through the SaaS-change-barrier. By doing so, their client’s customers deeply embed the software and achieve excellent, consistent ROI. This maximises retention, upselling, and expansion revenue, and, of course, Net Retention Rate.

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WMC Partners

WMC Partners are women founded and owned business consultants focused in the area of Customer Success. Revenue Generation, Human Capital Management and Transformation. We work closely with small and medium sized businesses seeking to develop customer programs aimed at improving the customer experience and transforming the business into growth mode.

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Knownwell

Knownwell leverages cutting-edge AI to synthesize your organization’s natural communications, enterprise data, and public information into actionable client intelligence. We are driven by customer retention, and deliver institutionalized customer and portfolio health scoring along with insights that drive informed client and business decision-making.

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Ecosystems

Ecosystems is the leading software-as-a-service (SaaS) platform for collaborative customer value management. From Sales to Customer Success, providers leverage Ecosystems to quantify and align with customers on the business value being delivered. Learn how leading companies such as Google Cloud, Palo Alto Networks, and ServiceNow use Ecosystems.

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Is Your Customer Success Group At-Risk?

While your Customer Success group may be meeting all of its KPI’s, and your customers all love working with their CSMs, there is another set of customers that are even more important to satisfy: the senior management team and the other functional groups of the company. Sales, Product Development, Marketing — do they perceive your group as being essential to the continuation of strategically significant income streams and profitability? If not, then your Customer Success group is definitely at-risk. What can you do about it?  Click here to begin.

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Ruffday Services

Ruffday Services provides consulting and coaching for Customer Success professionals and enterprises around the world.

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The History of Customer Success – Part 2

The Development of Customer Success Technology. The arrival of the SaaS business model had far-reaching effects. One of them was the development of a new industry category, software for Customer Success groups. There have been three waves of this development: 2009-2013, 2014-2018, and 2019-2024. This article describes the players and the meaning.

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Xperience Alchemy

Xperience Alchemy helps founders of early-stage and growth B2B SaaS companies drive double digit improvement in their customer retention.

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