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Knownwell

Knownwell leverages cutting-edge AI to synthesize your organization’s natural communications, enterprise data, and public information into actionable client intelligence. We are driven by customer retention, and deliver institutionalized customer and portfolio health scoring along with insights that drive informed client and business decision-making.

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Ecosystems

Ecosystems is the leading software-as-a-service (SaaS) platform for collaborative customer value management. From Sales to Customer Success, providers leverage Ecosystems to quantify and align with customers on the business value being delivered. Learn how leading companies such as Google Cloud, Palo Alto Networks, and ServiceNow use Ecosystems.

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Is Your Customer Success Group At-Risk?

While your Customer Success group may be meeting all of its KPI’s, and your customers all love working with their CSMs, there is another set of customers that are even more important to satisfy: the senior management team and the other functional groups of the company. Sales, Product Development, Marketing — do they perceive your group as being essential to the continuation of strategically significant income streams and profitability? If not, then your Customer Success group is definitely at-risk. What can you do about it?  Click here to begin.

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Ruffday Services

Ruffday Services provides consulting and coaching for Customer Success professionals and enterprises around the world.

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The History of Customer Success – Part 2

The Development of Customer Success Technology. The arrival of the SaaS business model had far-reaching effects. One of them was the development of a new industry category, software for Customer Success groups. There have been three waves of this development: 2009-2013, 2014-2018, and 2019-2024. This article describes the players and the meaning.

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Xperience Alchemy

Xperience Alchemy helps founders of early-stage and growth B2B SaaS companies drive double digit improvement in their customer retention.

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MeltingSpot

MeltingSpot is an in-product Customer EducationPlatform. They help SaaS companies accelerate customer activation by providing them a comprehensive toolkit to engage their users with live events, forums, discussions, article, and more — right inside their product. MeltingSpot makes sure that all educational is contextualized and customized to each customer profile so that teams deliver the right content to the right user at the right moment.

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Callypso

Callypso is a Customer Success copilot that helps business align to their customer’s business objectives. It can help you to create playbooks, monitor customer health, tickets, and integrates with your CRM, providing a seamless place for CSMs to work that enhances productivity, increases capacity, and drives down churn/contraction while increasing customer revenue.

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Discourse

Discourse is the online home for your community. Our powerful platform enhances online interactions by combining the power of long-form discussion with real-time chat.

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Successeve

Successeve is a Cusotmer Intelligence Platform. Our mission is to help success team increase their growth by converting, retaining, and expanding more customers. The Successeve suite of products provides actionable scores and analytics at each stage of the customer journey to facilitate the efforts of the sales, marketing, and customer success teams. They are propelled by four core engines: a customer data platform, a scoring engine, automated workflows, and a unified collaborative inbox.

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