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EverAfter ai

EverAfter lets B2B companies create customer-facing shared portals with everything their customers need in one place. Engage and communicate with customers without spreadsheets, emails, and documents. We reduce manual work, so you can scale while providing a tailor-made, premium experience to your customers.

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Take2 ai

Take2 ai is a skills-based talent marketplace that matches candidates seeking to pivot careers with companies that hire for skills vs credentials.

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SuccessEngine

We’re SuccessEngine, the leading Customer Success recruitment agency connecting the best talent with businesses across Asia-Pacific

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Product as a Community

Having a community built around a product is very crucial for a company’s success. But what does that community look like in practice? What is the most important understanding that the company needs to realize? That the community and the product are not separate; the product is the community.

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Thena AI

Our mission is to help you increase net retention by enabling customer management and service on Slack. Thena helps meet customers where they already are while providing better service, easing the burden on teams, and making us more efficient leading to growth.

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Abbot

Abbot helps customer-facing teams scale their customer conversations in Slack.

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Lantern

Lantern drives real-time engagement and proactive workflows to engage buyers at their moment of highest intent and to prevent churn. By using AI to supercharge Customer Success teams, Lantern allows businesses to move from reactive to proactive. The best part? Lantern deploys in under 10 minutes.

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How Often Should You Survey B2B Customer Contacts?

Satrix Solutions‘ CEO, Evan Klein, notes that companies are frequently caught between two concerns: If you send surveys too often, you risk fatigue and the customers will stop responding. But if you reach out too seldom, you risk leaving valuable data unknown. Based on extensive research, this article provides expert guidance.

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5 (1 vote)

Capacity Planning for Customer Success

Capacity planning is a strategic undertaking to realistically determine what resources to hire or acquire to efficiently scale growth. This article is intended to help customer success leaders accurately forecast headcount for the next twelve months to drive strong customer and employee retention performance. We offer actionable guidance on how to approach customer success forecasting by presenting example inputs and models.

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5 (1 vote)

Customer Success Teams, It’s Time to Take Credit For Expansion Revenue

The profession of customer success (CS) has evolved rapidly over the past decade. It’s no longer about just playing defense to keep your existing customers satisfied. Today’s CS orgs play a key role in creating additional revenue through upsells and expansion, especially at SaaS companies. It’s time for Customer Success groups to finally get the credit for pipeline that this critical team deserves. This article tells you how to go about doing it.

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5 (1 vote)
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