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Ruffday Services

Ruffday Services provides consulting and coaching for Customer Success professionals and enterprises around the world.

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The History of Customer Success – Part 2

The Development of Customer Success Technology. The arrival of the SaaS business model had far-reaching effects. One of them was the development of a new industry category, software for Customer Success groups. There have been three waves of this development: 2009-2013, 2014-2018, and 2019-2024. This article describes the players and the meaning.

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Xperience Alchemy

Xperience Alchemy helps founders of early-stage and growth B2B SaaS companies drive double digit improvement in their customer retention.

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MeltingSpot

MeltingSpot is an in-product Customer EducationPlatform. They help SaaS companies accelerate customer activation by providing them a comprehensive toolkit to engage their users with live events, forums, discussions, article, and more — right inside their product. MeltingSpot makes sure that all educational is contextualized and customized to each customer profile so that teams deliver the right content to the right user at the right moment.

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Callypso

Callypso is a Customer Success copilot that helps business align to their customer’s business objectives. It can help you to create playbooks, monitor customer health, tickets, and integrates with your CRM, providing a seamless place for CSMs to work that enhances productivity, increases capacity, and drives down churn/contraction while increasing customer revenue.

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Discourse

Discourse is the online home for your community. Our powerful platform enhances online interactions by combining the power of long-form discussion with real-time chat.

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Successeve

Successeve is a Cusotmer Intelligence Platform. Our mission is to help success team increase their growth by converting, retaining, and expanding more customers. The Successeve suite of products provides actionable scores and analytics at each stage of the customer journey to facilitate the efforts of the sales, marketing, and customer success teams. They are propelled by four core engines: a customer data platform, a scoring engine, automated workflows, and a unified collaborative inbox.

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Velaris

Velaris is a Customer Success Platform that helps companies understand the health of their book of business, through AI and automatic health scores, to maximise product adoption and find new expansion opportunities to grow the Net Dollar Retention.

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SuccessGuardian

SuccessGuardian is a simple but powerful tool to maximize cusotmer retention, satisfaction, and growth using automation, AI, and Single Source of Truth. Our free Customer Success platform is designed to make the way businesses connect with and support their valued customers easier, faster, and better.

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Pepperform

Pepperform is an affordable online survey and form creator that empowers teams to unlock data-driven insights. Our user-friendly platform enables versatile form design, from feedback collection to customer onboarding. We’re dedicated to fostering engagement, believing that it’s not just about data capture but crafting unique narratives. Our vision is to empower curious customer teams and marketers to be data-driven.

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