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Sense & Structure Consulting
Sense & Structure Consulting helps SaaS companies keep and grow their most valuable B2B customers. I’ve spent over a decade working with enterprise brands across the UK, Europe, and North America. I work on a freelance or fractional basis, so businesses get senior CS expertise without the overhead of a full-time hire.
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( votes)Enablism
Enablism is an AI-powered value enablement platform that makes value articulation dynamic and collaborative for sellers. Shared value models make value creation consistent across the entire organization. Sellers and customers develop living value cases together as an alternative to fragmented spreadsheet-based work, supported by interactive calculators and AI-generated business cases.
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( votes)Infinite Renewals
Infinite Renewals is a Boston-based customer success consulting firm run by former post-sales operators. We fix churn, renewal, implementation, and CS operations problems for B2B SaaS companies, many of them PE-backed, and build the AI agents and Hubspot workflows that keep the fixes running.
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( votes)Elevate Customer Success
Elevate Customer Success helps B2B companies grow revenues from the customers they already have. We identify opportunities to reduce churn, improve retention, and drive expansion through Customer Success Audits, strategic advisory, and fractional leadership. Our practical, commercial approach turns Customer Success into a predictable engine for sustainable growth.
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( votes)BaseDynamics
BaseDynamics is an agentic Customer Intelligence Platform for B2B SaaS post-sales teams. It unifies product usage, customer voice, and CRM data into a Customer Knowledge Graph, then uses AI agents viz. Activation Specialist, Retention Guardian, and Expansion Analyst to score health, forecast renewals, and trigger actions that reduce churn and drive predictable expansion.
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( votes)ClosedLoop
ClosedLoop AI reads your customer conversations (sales calls, support tickets, surveys, Slack and more) and turns them into product insights, each linked to the customers who raised them, in their own words, with deal and account context from your CRM. It works inside Claude and Claude Code through its MCP.
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( votes)Routeability
Routeability helps B2B SaaS providers deploy their solutions effectively at their customers. Through Journey Mapping, Common Taxonomy design and implementation of a real adoption strategy using AI workflows and Automation, we will turn deployment into durable usage that protects your NRR and GRR.
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( votes)The CS Consulting
The CS Consulting builds post-sales functions in the AI era for B2B SaaS past Series A investments.
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( votes)CS Impact
CS Impact rebuilds post-sales into a proactive, revenue-driving function for B2B technology companies. Led by Andrea Bumstead, a two-time Vice President of Customer Success and Top 100 CS Strategist, we train and up-skill post-sales teams an put in place the operating system that makes the change hold, lifting retention and unlocking expansion from the customer base.
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( votes)Fluid Topics
Fluid Topics is the Product Knowledge Platform for people and ai. It helps organizations centralize, manage, and deliver accurate product knowledge across every customer touchpoint, from documentation portals and support tools to in-product experiences and AI assistants. Trusted by Fortune 500 companies, Fluid Topics improves self-service and accelerates issue resolutions.
