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Minerva

Minerva’s AI observes product usage patterns and builds interactive guides, FAQ pages, and videos. These resources come together to create a powerful knowledge base that can be customized for each of your clients.

URL: https://www.minervaknows.com/

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Customer Success Book List

The Customer Success Association maintains a list of all known books about the profession and its practices. The page is arranged by date of publication, and includes direct links for each book by type: hardbound, paperback or electronic version.

URL: https://www.customersuccessassociation.com/library/customer-success-books/

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Rav Dhaliwal’s Medium

A collection of articles by Rav Dhaliwal for founders and leaders on scaling Startups and the importance of Customer Success in building long term sustainable revenue.

URL: https://ravsterd.medium.com/

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The Success League Radio

The Success League presents a lineup of customer success interviews, book reviews and conversations with authors, and features hosts Kristen Hayer and Russell Bourne.

URL: https://www.thesuccessleague.io/podcasts

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Glide Consulting : Customer Strategy Podcast

Glide Consulting is a leading coaching and consulting firm in the Customer Success sector. Led by Nils Vinje, a well-known conference speaker, their podcast consists of interviews with key CS executives on an extensive range of topics.

URL: https://glideconsultingllc.com/blog/

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Growth Molecules Blog

Growth Molecules is a leading consulting firm in the international Customer Success professional community. Their blog covers the full range of CS topics, including CS Operations, Transformational Change, Metrics, CS Enablement, Planning, Implementation, Churn prevention, etc.

URL: https://growthmolecules.com/theblog/

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The Success League Blog

The Success League is a well-known consulting firm in the Customer Success space. Their blog features comprehensive articles on a wide range of CS topics, including: CS Management, CSM Role, Customer Relationships, Hiring and Compensation, Metrics and Goals, and Playbooks and Processes, etc.

URL: https://www.thesuccessleague.io/csblog

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CSM Practice Blog

CSM Practice was one of the very first consulting firms to focus on the Customer Success profession. Their blog features articles on a range of topics going back to early 2016, and you will find that all offer actionable content tailored for leaders of Customer Success teams.

URL: https://www.csmpractice.com/blog/

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Customer Retention Cost: What It Is, Why It Matters, and How to Calculate It

Tamilore Adeoye‘s article defines and describes the metric of Customer Retention Cost (CRC). While companies often do an initial assessment of what it costs to acquire a customer, (CAC or Customer Acquisition Cost), deliberate analysis and budgeting for retaining customers is often either misunderstood or simply not done.

URL: https://medium.com/@adeoyetamilore/customer-retention-cost-what-it-is-why-it-matters-and-how-to-calculate-it-550e91f08205

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4 Critical Customer Success KPIs For Your Organization

Written by Emilia D’Anzica of Customer Success consulting firm Growth Molecules, this article defines and describes the importance of Monthly Recurring Revenue (MRR), Customer Churn Rate, Customer Lifetime Value (CLV), and Net Dollar Retention (NDR).

URL: https://customerthink.com/4-critical-customer-success-kpis-for-your-organization/

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