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River Consulting Group
The River Consulting Group helps Customer Success teams deliver with high impact by providing strategic advice and guidance to CEOs, CCOs, and Leaders. We also deliver the lighthouse strategy, the CS framework used by the pacesetters in cloud for low customer acquisition cost and hight satisfaction!
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( votes)SuccessEngine
SuccessEngine provides fractional Customer Success support for B2B technology companies and training for Customer Success teams across Australia and New Zealand.
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( votes)Zenya Learning
Zenya Learning is ready to partner with your business to plan, design, and deliver effective training that helps employees and customers reach and surpass their business goals with your products. We’ll work with you to ensure that you have the right performance support at the right time. No matter the delivery method, from online or self-learning to instructor-led classroom sessions, Zenya is here to help. Need to use an LMS and/or a Support Portal? We can help you to choose the right product for your needs.
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( votes)Everetics
Everetics provides practical, solutions-focused strategies grounded in real-world Support and Service operations with hands-on experience. Our goal is to save you money and turn customer service into a revenue stream by optimizing your customer experience.
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( votes)Lewandowski Success Consulting
Lewandowski Success Consulting understands that in the dynamic world of SaaS, every decision is pivotal, and getting the right advice can make all the difference. Whether you’re grappling with customer-centric strategies, looking for insights into the best practices, or simply seeking expert guidance to elevate your SaaS business, Steven is here to help.
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( votes)Azzas Customer Care
Azzas Customer Care offers outsourced Customer Service with cutting-edge technological solutions, comprehensive training, and rigorous monitoring. Azzas takes on the responsibility for customer support, training, and sourcing professionals. We provide regular reports on interactions and customer satisfaction. Outsourced Customer Success for enhanced results.
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( votes)WowTo
WowTo helps your users become more independent and decreases your support tickets by creating and hosting a mutilingual video knowledge base.
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( votes)Is Customer Success At Risk?
For over a year now, we have all had friends, colleagues, and connections in the worldwide Customer Success community suddenly appear in the job market. Open position announcements are fewer, and there are many applicants for each new posting. Both veteran Customer Success executives and those newer to the role have found themselves out of a job, often along with their entire teams. Why? Could you and your group be next? Is Customer Success At Risk?
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( vote)What are the Three Biggest Challenges Facing the Profession of Customer Success in 2023?
We are seeing layoffs continuing all across the Customer Success community, at all levels. Entire groups are being wiped out. Senior CS execs, with sterling qualifications and years of experience, are suddenly on the job market. Open job announcements are lower than I’ve seen at any point in the last 5 years. Why? 3 reasons: Customer Success is not being perceived as being “core.” CS professionals are not able to accurately describe their role, functions and their value, and from that base create a defensible staffing model. Companies do not understand importance of domain expertise.
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( vote)Retentionworcx
Retentionworcx is on a mission to fix the post-sale experience in SaaS startups and scaleups. Based on 20 years of Customer Experience leadership across 5 SaaS ventures, Retentionworcx is all about passion for customer retention in early-stage companies, with a proven 5-competency model for boosting net revenue retention.
