Welcome to

The Customer Success Library

Develop Your Profession

As more and more companies of all types and sizes are establishing Customer Success Management teams —by whatever name, and to whatever degree— the global demand for reliable information about what works, what doesn’t and why is skyrocketing. At the same time, as the volume of content about our profession continues to grow, it will be increasingly impossible for any one person to read it all.

The Customer Success Library is about building a central place where answers, ideas and innovations can be effectively found and evaluated. What you’ll find here in the Library are materials and pointers that have been reviewed and found to be worthwhile.

Access to most of the general content is free, requiring only that you be at least an Associate member of The Customer Success Association. Other contents require Executive level membership or higher. Each paper or article begins with an open page describing the content therein. To read past that point, you’ll need to be logged-in.

Books in an old bookcase

Table of Contents

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The Definition of Customer Success

The Mission of Customer Success

The History of Customer Success

The Questions of Customer Success

The Customer Success Index

The Technology of Customer Success

Customer Success Research