As more and more companies of all types and sizes are establishing Customer Success Management teams —by whatever name, and to whatever degree— the global demand for reliable information about what works, what doesn’t and why is skyrocketing. At the same time, as the volume of content about our profession continues to grow, it will be increasingly impossible for any one person to read it all.

The Customer Success Library is about building a central place where answers, ideas and innovations can be effectively found and evaluated. What you’ll find here in the Library are materials and pointers that have been reviewed and found to be worthwhile.

Access to most of the general content is free, requiring only that you be at least an Associate member of The Customer Success Association. Other contents require Executive level membership or higher. Each paper or article begins with an open page describing the content therein. To read past that point, you’ll need to be logged-in.

The Customer Success Library: Table of Contents

The Customer Success Library: Table of Contents

The Questions of Customer Success

The Questions of Customer Success

The Customer Success Budget – A Tactical Template

The Customer Success Budget – A Tactical Template

Customer Success Metrics That Matter

Customer Success Metrics That Matter

The At-Risk Customer Success Group – Part 01

The At-Risk Customer Success Group – Part 01

The At-Risk Customer Success Group – Part 02

The At-Risk Customer Success Group – Part 02

The At-Risk Customer Success Group Questionnaire

The At-Risk Customer Success Group Questionnaire

The History of Customer Success – Part 2

The History of Customer Success – Part 2

The Logic of Customer Success

The Logic of Customer Success

Proving the Value of Customer Success – An Example slide for all-hands meetings

Uplift Revenue Calculator

Customer Success ROI and Customer Tiers Worksheet 02

The Customer Success Salary Guide 2022

The Customer Success Salary Guide 2022

The Customer Success Blueprint

The Customer Success Blueprint

About The 2021 Customer Success Executive Job Requirements Survey Worksheet

The Customer Success Training and Certification Report 2021

The Customer Success Training and Certification Report 2021

Mikael Blaisdell & Associates
Mikael Blaisdell & Associates
CSM Practice
TheSuccessLeague
Glide Consulting
Growth Molecules
CSM Practice
TheSuccessLeague
Glide Consulting
Growth Molecules