The Challenges of ‘Tech-Touch’ – Self-Success

The software industry has long had a dream that AI (artificial intelligence) or better designed tech could be a way of bypassing the requirement for the user to make an investment in learning inherent in all powerful technologies.  My response to that vision  is:...

The Customer Success Advisors

The Customer Success Advisors are a group of established independent  consultants and firms with particular expertise in the profession and practice of Customer Success Management. The Case for Customer Success Consulting Yes, you can design and build a customer...