The Customer Success Advisors

Customer Success Advisors

The Customer Success Advisors

The Customer Success Advisors are a group of established independent  consultants and firms with particular expertise in the profession and practice of Customer Success Management.

The Case for Customer Success Consulting

Yes, you can design and build a customer success team on your own.  Thousands of companies are doing exactly that, worldwide.  But there are better uses for your resources than re-inventing wheels.  While it’s possible to do the research on the development of the role yourself, time spent on that endeavor adds unnecessary delay to building a core strategic resource for your company.

Members of The Customer Success Advisors bring a focus on customer retention and increasing per-customer profitability to their work that is built upon a solid foundation of industry-wide experience, research and hands-on expertise.  They’ve helped many companies like yours to accelerate and optimize customer success teams, streamline group process and to select and implement appropriate elements of the Customer Success Technology Suite.

The Customer Success Advisors 2018

The CSM Practice

Customer Success AdvisorsThe CSM Practice offers high quality management consulting to companies that aspire for excellence in customer experience. Companies that are optimizing their customer success processes see an ongoing decrease in churn rate, an increase in customer references and an increase in customer satisfaction.

We offer consulting services in three areas:

* Strategy: create, validate or optimize your customer success strategy based on best practices.

* Technology: We offer Gainsight technology services, including packaged managed services, implementation services, optimization services or project management services to help you navigate your priorities during large Gainsight implementation projects.

* Workshops: We offer a series of onsite workshops for customer success teams.

The Success League

The Customer Success AdvisorsThe Success League is a consulting firm that works with executives who want to unlock the retention and revenue a top performing customer success team will bring to their business.  We transform support into success by building the metrics, goals, processes and training that enable customer success teams to perform at their peak.

+  Planning & Metrics – be clear about what you want to build and measure.

+  Process Design – develop playbooks and tools to create an exceptional customer experience.

+  Training & Development – make sure your team knows how to build client relationships that drive retention and revenue.

Tri Tuns LLC

Tri TunsTri Tuns LLC Consultants, experts in customer success and accelerated software adoption, have delivered superior consulting and training since 2006. We help you quickly develop your customer success (CS) program.  We offer:

Adopttec (Online Customer Success Training & Playbook): Adopttec is a customer success training and action playbook that provides your team the knowledge and time-saving tools and processes they need to help customers rapidly adopt your software.

+ Consulting: Let us help create your CS strategy, build playbooks, develop your program, and optimize your CS operations.

+ Training: Give your CS team, executives, and sales reps the CS skills they need.

CS Leadership

CSLeadershipCustomer Success Leadership offers data-driven customer success management consulting to assist CEO’s and Senior Executives to build and/or enhance their Customer Success capabilities.   Ensure you have a robust underlying infrastructure in place to meet strategic business objectives, resulting in the ability to scale in a quality, consistent and efficient manner.  A real-time, 360° view of your customers results in a capability to accurately manage successful customer retention and expansion initiatives.

Analysis & Planning:  *Readiness Analysis – Strategy, People, Process and Automation.  *Key KPIs, for churn & remediation plans.  *Customer Lifecycle definition, Health frameworks and technology evaluation

Action & Results:  *VP/Director CS mentoring & coaching, Interim executive Management.  *CSM workflow automation, Early warning systems, playbook definition. *Building, training and mentoring teams.

Success Track Enterprise

Success Track Enterprise is a European based boutique consultancy specializing in strategic and operational customer success advisory services. We have developed a pragmatic framework (OPT-IN²) to help define and refine win-win customer success programmes. As a strategy for generating growth for vendors and clients, OPT-IN² applies a methodological and agile approach to building a dual growth machine across the pillars: Organisation – Processes – Tools – Information – Integration. We serve companies based or intending to set up in Europe. We propose a 5-day or 15-day analysis and customer success roadmap recommendations as well as monthly consultation packages. “May you succeed long and prosper…”

Customer Growth Advisors

Customer Growth AdvisorBased in San Francisco and serving customers globally, Customer Growth Advisors (CGA) build strategic and repeatable post-sales customer success and customer marketing frameworks. The team works with companies to create cross-functional team alignment and metrics-driven customer success programs. Specialties include building value-driven onboarding and adoption programs, customer relationship growth strategies, and turning customers into advocates. They also offer tailored in-person and online executive coaching and CSM training workshops. The CGA approach to company growth leverages emotional intelligence and techniques to handle difficult conversations and to identify expansion opportunities with velocity.