The Customer Success Association Partners

Freshsuccess is Customer Success Management software that helps CSMs monitor customer health, proactively address risks, and streamline customer workflows and reporting.  Freshsuccess combines a powerful customer data platform with an intuitive user interface that’s easy to use. CSMs gain more visibility into their accounts while alerts and health scoring identify potential churn, advocates, or expansion opportunities. Productivity features help Customer Success teams standardize customer journeys, automate touchpoints, and manage all of their customer-related tasks in one place.

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ChurnZero 200X SMChurnZeros real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including right inside their application.  ChurnZero customers get instant ROI as their customer success managers are immediately more productive and better informed and their users get just-in-time service from the automated playbooks.

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StrikedeckStrikedeck is a Customer Success automation platform that enables CSMs to manage their customer relationships. The Strikedeck solution enables churn prevention, upsells, and customer advocacy. They use machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.  Automated workflows proactively address issues and reduce potential churn, while playbooks standardize best practices across an organization with powerful execution scripts of tasks, notifications, and escalation.

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Education Service Group logoEducation Services Group.  ESG is reshaping the old customer service paradigm to help companies define and achieve customer success. Our process-driven formula is built on unrivaled experience making our clients successful and helping our clients’ customers realize maximum value by turning deep insights into successful customer lifecycle management strategies. From onboarding and awareness building through usage, value realization and advocacy, ESG delivers Customer Success as a Service, helping companies efficiently extend their customer coverage model with a pay-for-performance approach powered by people.

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Totango provides a complete and relevant customer context across all customers and empowers enterprises to execute on a customer-centered operating model at all stages of the customer journey. Our platform is built on industry best practices to streamline and accelerate customer success results. We enable your entire organization to proactively and intelligently engage with your customers to drive value, adoption, retention, expansion, and referrals. Leading customer-centric enterprises run on Totango, including SAP, Google, Dimension Data and Zoom.

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