The Customer Success Association Partners

Flatfile’s mission is to remove the barriers between humans and data. With AI-assisted data onboarding, we eliminate repetitive work and make B2B data transactions fast, intuitive, and error-free. For customer success teams, a great customer experience is all about building customer relationships. It’s hard to do that if you’re spending time wrangling and cleaning up data on behalf of your customers. With Flatfile, complex customer onboarding problems are a thing of the past. Intelligent data import for customer success is here.

 

Freshsuccess is Customer Success Management software that helps CSMs monitor customer health, proactively address risks, and streamline customer workflows and reporting.  Freshsuccess combines a powerful customer data platform with an intuitive user interface that’s easy to use. CSMs gain more visibility into their accounts while alerts and health scoring identify potential churn, advocates, or expansion opportunities. Productivity features help Customer Success teams standardize customer journeys, automate touchpoints, and manage all of their customer-related tasks in one place..

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ChurnZero 200X SMChurnZeros real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including right inside their application.  ChurnZero customers get instant ROI as their customer success managers are immediately more productive and better informed and their users get just-in-time service from the automated playbooks.

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Totango provides a complete and relevant customer context across all customers and empowers enterprises to execute on a customer-centered operating model at all stages of the customer journey. Our platform is built on industry best practices to streamline and accelerate customer success results. We enable your entire organization to proactively and intelligently engage with your customers to drive value, adoption, retention, expansion, and referrals. Leading customer-centric enterprises run on Totango, including SAP, Google, Dimension Data and Zoom.

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