The Customer Success Association Partners

nateroNatero, Inc was founded on the principle that companies need to place actionable data directly in the hands of decision makers through simple and intuitive interfaces.  And nowhere is that more true than in the area of Customer Success.  The Natero Success Engine is the only Customer Success platform to merge machine learning for predicting behavior and big data customer analytics into a single product.  This next generation  solutions helps SaaS companies maximize customer lifetime value, while improving their products and processes to deliver an optimal customer experience.  We built it because we believe that customer success teams should spend their time focused on the customer, not on the technology required to do so.

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ChurnZero 200X SMChurnZeros real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including right inside their application.  ChurnZero customers get instant ROI as their customer success managers are immediately more productive and better informed and their users get just-in-time service from the automated playbooks.

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StrikedeckStrikedeck is a Customer Success automation platform that enables CSMs to manage their customer relationships. The Strikedeck solution enables churn prevention, upsells, and customer advocacy. They use machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.  Automated workflows proactively address issues and reduce potential churn, while playbooks standardize best practices across an organization with powerful execution scripts of tasks, notifications, and escalation.

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Education Service Group logoEducation Services Group.  ESG is reshaping the old customer service paradigm to help companies define and achieve customer success. Our process-driven formula is built on unrivaled experience making our clients successful and helping our clients’ customers realize maximum value by turning deep insights into successful customer lifecycle management strategies. From onboarding and awareness building through usage, value realization and advocacy, ESG delivers Customer Success as a Service, helping companies efficiently extend their customer coverage model with a pay-for-performance approach powered by people.

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Totango provides a complete and relevant customer context across all customers and empowers enterprises to execute on a customer-centered operating model at all stages of the customer journey. Our platform is built on industry best practices to streamline and accelerate customer success results. We enable your entire organization to proactively and intelligently engage with your customers to drive value, adoption, retention, expansion, and referrals. Leading customer-centric enterprises run on Totango, including SAP, Google, Dimension Data and Zoom.

 

 

Bolstra LogoBolstra believes loyal customers are your greatest advocates. The Bolstra Customer Engagement Platform helps businesses collaborate across the enterprise to deliver consistently superior experiences to their customers. With a multi-faceted view of the customer and optimized workflow, Bolstra helps businesses bolster customer advocacy as the path to grow revenue.

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Vanilla Forums is the top-rated cloud-based community forum software. With us, you can build loyalty, grow sales, and scale your customer success program with our easy to use and quick to get started online community software. Featuring a sleek user experience, deep integration to your existing tools, flexible customization to fit your branding, out of the box gamification, ideation, Q&A and much more.

 

Kilterly logoKilterly is a customer success platform built specifically to teams who want to up-sell, cross-sell and provide top-quality service to their users. With a healthy balance of proprietary features and useful integrations, Kilterly empowers company representatives to up-sell and cross-sell more intelligently. Data and health scores from the platform give customer success teams much-needed clarity into the obstacles, usage, frustrations and opinions of their users so they con combat churn and increase client retention with solutions and better strategies. Kilterly lets you know when things get off-kilter and help you keep the customers you have happy, engaged and loyal.

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Mixmax is the #1 Gmail-based productivity application used by Customer Success (CS) teams. Mixmax streamlines processes between sales and CS and allows CS to nurture and retain customers at scale. Create engaging emails that make it easy for customers to respond; track email opens; schedule meetings in 1 click; create email templates and sequences; auto-sync with Salesforce and Pipedrive; dial your customers directly from Gmail; use our task manager to prioritize your followup; use workflow rules to automate your day. Mixmax will de-clutter and prioritize your day – you’re guaranteed to get more done with less effort.