Given how much is involved in the design, building, and ongoing executive management of an effective Customer Success group, it should come as no surprise that the 2021 Customer Success Executive Job Requirements Survey had nearly 100 points to be ranked. While all of them will be familiar to experienced CS executive leaders, assigning a ranked value to each of them should take some thought. Would I really take this job if I didn’t have this resource? How important is it to me?While the Survey itself is now closed, we’ve left the downloadable PDF worksheet available in the interim as a resource for CS Executive job hunters in their search. An updated resource is also being prepared that will enable people to determine in advance what questions they want to ask of prospective employers, along with a guide to the process. This content is only available for Executive Members (or higher).
