Amy Musgrove, VP of Customer Success at Cledara recently was a panelist for an online session on Proving Customer Success As A Profit Center. During the session, she spoke of ways to get your team to focus on value, beginning with all-hands meetings to review the status of various cohorts of customers. She has contributed an example slide that she uses in such meetings to The Customer Success Library.
The slide is freely available to all members of The Customer Success Association. If you are a member, please log in.To join, click here.
Click here to download the example slide.