Asking the right kinds of questions during interviews of Customer Success Manager candidates is critical, especially in high growth tech companies. As many companies have unfortunately discovered, an inappropriate hire can slow the team’s development or even set it...
The Customer Success function is growing at an all time high right now, with more candidates going through the hiring process seeking a position in Customer Success than ever before. Here are three tips on increasing the effectiveness of the CSM hiring process to...
I recently did an interesting research exercise that involved reading and analyzing 100+ open job announcements on LinkedIn. I only looked at CSM positions, and favored software companies. I’ve long known that companies copy each others job announcements, changing...
To assist both hiring managers and potential applicants, the Customer Success Association maintains a Registry of Customer Success recruiters and firms specializing in the field. If you are a recruiter offering services to the customer success community, please fully...
