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Customer Over Chaos
Customer Over Chaos helps companies fix the messy middle between sales and post-sales chaos. As a fractional Chief Customer Officer and Consultant, founder Alana D’Angelica builds systems, structure and processes that turn customers into long-term advocates.
User Review
( votes)Bridge and Bloom
Bridge and Bloom is a Customer Success and Revenue Acceleration consultancy that works with seed to Series B startups to implement impactful customer programs to drive adoption, retention and to grow the ever important revenue lever, which is the existing customer base. By delivering a program based on coaching, process implementation, and customer advocacy, Bridge and Bloom has helped organizations crack the code on customer stickiness.
User Review
( votes)TopSERV Fractional
TopSERV Fractional provides hands-on, fractional Chief Customer Officer leadership for B2B Vertical SaaS companies at Seed through Series A. We build Customer Success organizations from scratch: systems, hiring, forecasting, and playbooks designed to drive retention and expansion. Typical engagements run 3-12 months. Built to hand-off, not to create dependency.
User Review
( votes)The Success Function LLC
Kate Brousseau, Founder of The Success Function LLC, pioneered Customer Success at a leading EdTech organization before the industry had a name for the profession. With 20+ years across SaaS, EdTech, B2B, and D2C, she now helps orgs transform CS for the AI era: 3 sprints, 10 weeks, let’s build for what’s next.
User Review
( votes)The CS Cafe
The CS Cafe provides 1:1 executive coaching for CS leaders owning renewals, NRR, and QBRs. I also offer consulting to SaaS companies building retention systems. My newsletter has 4,300+ subscribers using my frameworks to reduce churn, stabilize renewals, and earn exec trust. Async coaching, proven outcomes.
User Review
( votes)Best Customer Success Platforms 2026 (CS Leader’s Guide)
Comprehensive comparison of 10+ customer success platforms (Gainsight, Vitally,
ChurnZero, Planhat, Custify, Hook, etc.) ranked by company size, budget, and use case.
Includes:
– Implementation timelines (2 weeks vs 12 weeks)
– Integration complexity matrix (Salesforce, HubSpot, Stripe)
– ROI benchmarks (25–32% churn reduction)
– Gainsight vs HubSpot vs Salesforce decision framework
– Industry recommendations (SaaS vs non-SaaS)
Updated March 2026. Trusted by 4,300+ CS professionals for stack decisions.
No vendor bias — independent rankings based on real implementations.
User Review
( votes)Best NPS Survey Tools for CS Teams 2026 (Ranked by Tier)
Skip the feature bloat. Compare 8 top NPS tools ranked by budget tier (Trustmary,
Retently, AskNicely, CustomerGauge, etc.), workflow automation, CRM integrations,
and implementation speed.
Key breakdowns:
– Budget tier: Trustmary, SurveySparrow, Zonka (2-week setup)
– Mid-tier: Retently, SurveySensum (CRM-native automation)
– Enterprise: AskNicely, CustomerGauge, Qualtrics (revenue-tied VoC)
– Delighted sunset warning (June 2026)
– 48-hour close-the-loop SLAs by tool
– NPS benchmarks: Enterprise 30–50, Mid-Market 25–45
Updated March 2026. 25K+ monthly readers use this for stack decisions.
Independent analysis — no affiliate bias.
User Review
( votes)Josh Carlson
Josh Carlson provides fractional Customer Success leadership for early-stage SaaS companies that need retention, renewals, and CS systems built correctly before hiring full-time. I step in as Head of CS to stabilize the function, install an operating cadence, and hand off a scalable function.
User Review
( votes)SuccessBilt
SuccessBilt is a fractional, managed Customer Success professional services firm. We work with B2B technology companies from startup to SMB. Our primary focus is AI, SaaS, Deep-Tech, Fintech, and Cybersecurity companies. Our focus is technology companies based in the US with US customers, along with technology companies based in Europe with US customers. Our senior level Customer Success management and CSM teams are highly experienced in Retention, Expansion, Engagement, and Satisfaction of our clients’ customers. We frequently provide Pilot Programs for VC and other investor groups for their portfolio companies experiencing retention challenges, as well as rapidly scaling companies needing strong management and right-sizing of CSM teams.
User Review
( votes)Tingono
Tingono‘s Tara, our AI CSM, acts as your copilot for strategic accounts and autopilot for scaled accounts — automating health scores, driving adoption, crafting success and retention plans, unlocking expansion opportunities, and delivering value realization to fuel predictable and measurable growth. Tara empowers you to scale Customer Success without adding headcount, transforming CS into a revenue engine that delivers tangible outcomes.
