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MetaCX

MetaCX is a Customer Success Platform (CSP) that helps companies manage the expected value from their business relationships with customers, vendors, and other stakeholders in a persistent, neutral digital space.

URL: https://metacx.com/

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Medallia Strikedeck

Medallia’s Strikedeck is a Customer Success Platform (CSP) that equips companies with the right tools to understand customer health, usage trends, reduce churn, improve advocacy, and increase CSM productivity in a centralized system.

URL: https://strikedeck.com/

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Latviv

Latviv is a multi-tenant Customer Success Platform (CSP), covering customer success management not only from vendor to customer, but also via channels and partners.

URL: https://latviv.com/

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Intercom

Intercom is a customer communications platform that covers every aspect of the customer journey, from conversion to engagement to support. The product features live chats, virtual support agents, shared inboxes, and product tours. etc.

URL: https://www.intercom.com/

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Intellum

Intellum is an education management platform that includes everything that is needed to create, present, manage, track, and improve highly-engaging educational experiences.

URL: https://www.intellum.com/

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inSided

inSided by Gainsight, is a Customer Success Community platform for SaaS and subscription-based companies. The platform is used by hundreds of companies to drive product adoption, increase retention and build lasting customer advocacy. Through a combination of customer community, knowledge base, and product feedback features, inSided facilitates customer engagement, discussion, and idea generation.

URL: https://www.insided.com/

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CompleCSM ai

CompleteCSM is an analytics engine that enables CSMs to use AI and predictive intelligence to amplify insights and drive next best customer actions.

URL: https://completecsm.ai/

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Catalyst

Catalyst is a Customer Success Platform (CSP) that helps companies with customer base segmentation, health scoring, lifecycle management, analytics, tracking product usage and workflow productivity.

URL: https://catalyst.io/

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Adaptive Pulse

Adaptive Pulse is a natural language and machine learning system designed to analyze customer data points across various sources. Its early warning system allows you to use data driven insights to prioritize accounts and act immediately.

URL: https://adaptivepulse.com/

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Donna Weber

Donna Weber is the world’s leading expert in customer onboarding. For more than two decades, she’s helped high-growth startups and established enterprises transform new customers into loyal champions. Successful companies hire Donna to increase customer retention, decrease time to first value, reduce implementation costs, and scale Customer Success organizations.

URL: https://www.donnaweber.com/

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