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The CS Cafe
The CS Cafe provides 1:1 executive coaching for CS leaders owning renewals, NRR, and QBRs. I also offer consulting to SaaS companies building retention systems. My newsletter has 4,300+ subscribers using my frameworks to reduce churn, stabilize renewals, and earn exec trust. Async coaching, proven outcomes.
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( votes)Best Customer Success Platforms 2026 (CS Leader’s Guide)
Comprehensive comparison of 10+ customer success platforms (Gainsight, Vitally,
ChurnZero, Planhat, Custify, Hook, etc.) ranked by company size, budget, and use case.
Includes:
– Implementation timelines (2 weeks vs 12 weeks)
– Integration complexity matrix (Salesforce, HubSpot, Stripe)
– ROI benchmarks (25–32% churn reduction)
– Gainsight vs HubSpot vs Salesforce decision framework
– Industry recommendations (SaaS vs non-SaaS)
Updated March 2026. Trusted by 4,300+ CS professionals for stack decisions.
No vendor bias — independent rankings based on real implementations.
User Review
( votes)Best NPS Survey Tools for CS Teams 2026 (Ranked by Tier)
Skip the feature bloat. Compare 8 top NPS tools ranked by budget tier (Trustmary,
Retently, AskNicely, CustomerGauge, etc.), workflow automation, CRM integrations,
and implementation speed.
Key breakdowns:
– Budget tier: Trustmary, SurveySparrow, Zonka (2-week setup)
– Mid-tier: Retently, SurveySensum (CRM-native automation)
– Enterprise: AskNicely, CustomerGauge, Qualtrics (revenue-tied VoC)
– Delighted sunset warning (June 2026)
– 48-hour close-the-loop SLAs by tool
– NPS benchmarks: Enterprise 30–50, Mid-Market 25–45
Updated March 2026. 25K+ monthly readers use this for stack decisions.
Independent analysis — no affiliate bias.
User Review
( votes)Josh Carlson
Josh Carlson provides fractional Customer Success leadership for early-stage SaaS companies that need retention, renewals, and CS systems built correctly before hiring full-time. I step in as Head of CS to stabilize the function, install an operating cadence, and hand off a scalable function.
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( votes)SuccessBilt
SuccessBilt is a fractional, managed Customer Success professional services firm. We work with B2B technology companies from startup to SMB. Our primary focus is AI, SaaS, Deep-Tech, Fintech, and Cybersecurity companies. Our focus is technology companies based in the US with US customers, along with technology companies based in Europe with US customers. Our senior level Customer Success management and CSM teams are highly experienced in Retention, Expansion, Engagement, and Satisfaction of our clients’ customers. We frequently provide Pilot Programs for VC and other investor groups for their portfolio companies experiencing retention challenges, as well as rapidly scaling companies needing strong management and right-sizing of CSM teams.
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( votes)Tingono
Tingono‘s Tara, our AI CSM, acts as your copilot for strategic accounts and autopilot for scaled accounts — automating health scores, driving adoption, crafting success and retention plans, unlocking expansion opportunities, and delivering value realization to fuel predictable and measurable growth. Tara empowers you to scale Customer Success without adding headcount, transforming CS into a revenue engine that delivers tangible outcomes.
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( votes)CXConnect ai
CXConnect is The Answer Layer, providing real-time insights into the voices of your customers.
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( votes)SuccessGuardian Academy
SuccessGuardian Academy is an open learning platform built specially for Customer Success professionals and leaders. All courses are fully accessible and focus on real-world CS skills that actually help in day to day work. The goal is to create a place where CSMs can continually learn, adapt, and grow together as the role evolves.
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( votes)The Velaris Mini-MBA in AI for Customer Success
The Velaris Mini-MBA in AI for Customer Success is built for Customer Success professionals who want to stay relevant as AI reshapes how post-sales teams work. The program covers how to prompt effectively, how to design and build AI agents for real CS workflows, and how to think about applying AI beyond individual use, at the team and organizational level.
You’ll develop the skills and judgment needed to work productively with AI, contribute meaningfully to AI-driven initiatives, and stay ahead as Customer Success teams become increasingly AI-enabled.
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( votes)MacMillan Client Strategies
MacMillan Client Strategies offers collaborative consulting from a 10+ year Customer Success executive for Planhat optimization, Customer Success department scalability. and increased post-sales revenue.
