As more and more companies of all types and sizes are establishing Customer Success Management teams —by whatever name, and to whatever degree— the global demand for reliable information about what works, what doesn’t and why is skyrocketing. At the same time, as the volume of content about our profession continues to grow, it will be increasingly impossible for any one person to read it all.

The Customer Success Library is about building a central place where answers, ideas and innovations can be effectively found and evaluated. What you’ll find here in the Library are materials and pointers that have been reviewed and found to be worthwhile.

Access to most of the general content is free, requiring only that you be at least an Associate member of The Customer Success Association. Other contents require Executive level membership or higher. Each paper or article begins with an open page describing the content therein. To read past that point, you’ll need to be logged-in.

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The Questions of Customer Success: People

The Questions of Customer Success

The Questions of Customer Success

The Questions of Customer Success: Process

The Questions of Customer Success: Strategy

Customer Success Recruiting

Customer Success Recruiting

Customer Success Training

Customer Success Training

Customer Success Consultants

Customer Success Consultants

The Customer Success Forum

The Customer Success Forum

Customer Success Conferences

Customer Success Conferences

Customer Success Research

Customer Success Research

Briefing: The Process of SaaS Support

The Customer Success Technology Vendors List

The Customer Success Technology Vendors List

Mikael Blaisdell & Associates
Mikael Blaisdell & Associates
TheSuccessLeague
Glide Consulting
Growth Molecules
TheSuccessLeague
Glide Consulting
Growth Molecules