As more and more companies of all types and sizes are establishing Customer Success Management teams —by whatever name, and to whatever degree— the global demand for reliable information about what works, what doesn’t and why is skyrocketing. At the same time, as the volume of content about our profession continues to grow, it will be increasingly impossible for any one person to read it all.

The Customer Success Library is about building a central place where answers, ideas and innovations can be effectively found and evaluated. What you’ll find here in the Library are materials and pointers that have been reviewed and found to be worthwhile.

Access to most of the general content is free, requiring only that you be at least an Associate member of The Customer Success Association. Other contents require Executive level membership or higher. Each paper or article begins with an open page describing the content therein. To read past that point, you’ll need to be logged-in.

No results found.
The CSM Competency Standard – First Level

The CSM Competency Standard – First Level

The 2020 Customer Success Salary Guide (USA)

The 2020 Customer Success Salary Guide (USA)

The Customer Success Technology Suite

The Customer Success Technology Suite

Customer Success Books

Customer Success Books

The Technology of Customer Success

The Technology of Customer Success

Customer SuccessCon OnSite: Customer Success Briefings

Customer SuccessCon OnSite: Customer Success Briefings

The Definition of Customer Success

The Definition of Customer Success

The Customer Success Library: Table of Contents

The Customer Success Library: Table of Contents

Customer Success Consulting Services

Customer Success Consulting Services

The Mission of Customer Success

The Mission of Customer Success

The History of Customer Success – Part 1

The History of Customer Success – Part 1

The Questions of Customer Success: Technology

Mikael Blaisdell & Associates
Mikael Blaisdell & Associates
TheSuccessLeague
Glide Consulting
Growth Molecules
TheSuccessLeague
Glide Consulting
Growth Molecules