Welcome to
The Customer Success Library
As more and more companies of all types and sizes are establishing Customer Success Management teams —by whatever name, and to whatever degree— the global demand for reliable information about what works, what doesn’t and why is skyrocketing. At the same time, as the volume of content about our profession continues to grow, it will be increasingly impossible for any one person to read it all.
The Customer Success Library is about building a central place where answers, ideas and innovations can be effectively found and evaluated. What you’ll find here in the Library are materials and pointers that have been reviewed and found to be worthwhile.
Access to most of the general content is free, requiring only that you be at least an Associate member of The Customer Success Association. Other contents require Executive level membership or higher. Each paper or article begins with an open page describing the content therein. To read past that point, you’ll need to be logged-in.

The Customer Success Training and Certification Report 2021

Customer Success Recruiting Map

The Customer Success Training Catalogue

The CSA Accredited Training Program

The Customer Tiers Analysis Worksheet

The Customer Success Budget – A Tactical Template

The State of Data Onboarding 2020
An Effective Customer Onboarding Checklist

Customer Success Metrics That Matter

The Future of Customer Success – A Catalyst eBook

The Customer Success Outsourcing Catalog
