Glide Consulting is a leading coaching and consulting firm in the Customer Success sector. Led by Nils Vinje, a well-known conference speaker, their podcast consists of interviews with key CS executives on an extensive range of topics.
Customer Success Index Links
Growth Molecules Blog
Growth Molecules is a leading consulting firm in the international Customer Success professional community. Their blog covers the full range of CS topics, including CS Operations, Transformational Change, Metrics, CS Enablement, Planning, Implementation, Churn prevention, etc.
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( vote)The Success League Blog
The Success League is a well-known consulting firm in the Customer Success space. Their blog features comprehensive articles on a wide range of CS topics, including: CS Management, CSM Role, Customer Relationships, Hiring and Compensation, Metrics and Goals, and Playbooks and Processes, etc.
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( votes)CSM Practice Blog
CSM Practice was one of the very first consulting firms to focus on the Customer Success profession. Their blog features articles on a range of topics going back to early 2016, and you will find that all offer actionable content tailored for leaders of Customer Success teams.
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( votes)Customer Retention Cost: What It Is, Why It Matters, and How to Calculate It
Tamilore Adeoye‘s article defines and describes the metric of Customer Retention Cost (CRC). While companies often do an initial assessment of what it costs to acquire a customer, (CAC or Customer Acquisition Cost), deliberate analysis and budgeting for retaining customers is often either misunderstood or simply not done.
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( votes)4 Critical Customer Success KPIs For Your Organization
Written by Emilia D’Anzica of Customer Success consulting firm Growth Molecules, this article defines and describes the importance of Monthly Recurring Revenue (MRR), Customer Churn Rate, Customer Lifetime Value (CLV), and Net Dollar Retention (NDR).
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( vote)CSM Practice Channel
On CSM Practice’s Customer Success YouTube channel, guests are invited from all over the world to open up about their Customer Success strategies and provide tactical advice that the audience can use in their own organizations to improve customer retention, increase solution adoption, expand upsell revenues, perfect renewal processes and gain more advocates.
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( votes)Bento
Bento lets you put the repetitive parts of customer onboarding into your product interface so end-users can get started on their own, faster. Customize onboarding journeys by use case and easily modify the flow as your product changes, without engineering support.
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( votes)Guidde
Guidde is a video platform designed for software enablement that enables you to capture, organize and share videos at the point of need – embedded inside your app, accessible via a dedicated web app or available directly from your browser on any app.
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( votes)TaskRay
TaskRay is a collaborative work management solution native to Salesforce and designed for the post-sales moment. With TaskRay, teams can deliver consistent, collaborative, and high-quality experiences for cusotmer onboarding, implementations, and installations. Visit taskray.com to learn about how you can improve your customer’s post-sales experience and drive customer satisfaction.