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The Customer Success Case Studies – Table of Contents

Case Study:  Transforming Service Management by Training for a Global Networking Company

Case Study:  A Financial Software Company With A Serious Support Problem

Case Study:  Fractional Leadership Engagement for an HR Software Company

Case Study:  Reducing Churn and Optimizing Staffing levels for a Financial Technology Company

Case Study:  Customer Support Impact on Customer Success

Case Study:  From Overwhelmed to Empowered – A CS Leader’s Journey

Case Study:  A 90-day Customer Success Transformation

 

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Recommended Reading

  • The Definition of Customer Success
  • The Mission of Customer Success
  • The Technology of Customer Success
  • The History of Customer Success
  • The Customer Success Index
  • The Questions of Customer Success
  • The At-Risk Customer Success Group

Recommended Resources

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  • CSA Site Table of Contents
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