Customer Success Case Studies
The purpose of The Customer Success Case Studies is to provide a view of specific challenges commonly faced by other Customer Success professionals. Each study will present the situation as it was perceived together with how they solved it. In essence, these are much the same presentations as you would expect to see at one of the Customer Success professional conferences or via a webinar — only you don’t have to travel in order to get the benefit or be available at a specific place or time, and they’re all in one place.
Each Case Study may be discussed in The Customer Success Forum on LinkedIn, with its 61K international membership. Open around the clock, 365 days per year, The Forum is a moderated space focused on discussion of topics of interest to Customer Success executive leaders. If you’re logged into LinkedIn, the link will take you directly to the Forum.
The Customer Success Case Studies – Table of Contents
About The Customer Success Case Studies
The Case for Customer Success Consulting
Case Study: Code Red – Failed Promises & Poor Product
Case Study: Transforming Service Management by Training for a Global Networking Company
Case Study: A Financial Software Company With A Serious Support Problem
Case Study: Fractional Leadership Engagement for an HR Software Company
Case Study: Reducing Churn and Optimizing Staffing Levels for a Financial Technology Company
Case Study: Customer Support Impact on Customer Success
Case Study: From Overwhelmed to Empowered – A CS Leader’s Journey
Case Study: A 90-day Customer Success Transformation
