IrisAgent’s AI-based solution links Jira bugs, logs, and alerts from DevOps tools with support tickets in real-time to uncover the true source of issues. With AI-based resolutions, routine task automation, and customer health monitoring, IrisAgent improves response times, reduces escalations, and increases customer satisfaction.
Customer Success Index Links
CloudApp
Customer Success teams bring value to customers 3x faster through personalized video messages, gifs, and annotated screenshots using CloudApp. It’s the best way to scale customer relationships. Better onboarding, improved customer outcomes, higher satisfaction rates, and no more unnecessary meetings.
User Review
( votes)Revenue is a Dangerous North Star Metric – Here’s why
According to Mark Roberge, entrepreneurs are obsessed with revenue growth, and that’s a fault. Retention, not revenue, is the optimal north star metric for startups. To zero in on predicting retention, we need to look at P% of customers achieving E events(s) every T time.
User Review
( votes)ChurnZero
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, assess their health and likelihood to renew, and personalize the customer experience through timely and relevant touchpoints.
User Review
( votes)Planhat
Planhat is a modules-based horizontal customer platform with Customer Success being the primary use case. The others are: Customer Data Platform that unifies customer data. Automations layer that powers customer operations. Workflow layer that manages workflows. Planhat’s Presentation & Portals allows for data visualization and customer collaboration.
User Review
( votes)Paul Lucherini Ltd
Customer Success Consultancy, Interim and Coaching available from a previous CEO & VP/Director of CS, with proven success in startups, scale-ups and enterprise businesses. Paul has sold companies and been involved in the acquisitions of others and understands the key link between Customer Success and building ‘Enterprise Value’.
User Review
( votes)Froged
FROGED‘s platform allows brands access to their entire customer lifecycle: Onboarding, Engagement, and Proactive Customer Support. By connecting the dots within the customer journey brands can personalize the customer experience at every touch point increasing overall MRR and retention.
User Review
( votes)The Customer Success Wiki
The term “Customer Success” has been applied globally to many different types of companies, and there are many different definitions of its terms and concepts. The goal of The Customer Success Wiki is to build a common knowledge foundation for the further growth of the profession.
User Review
( votes)Stop Chasing Renewals: Here’s How to Keep Customers Engaged so Renewals (and More) Will Just Keep Coming
A single point of contact is a single point of failure. We know we need strong relationships with ALL of the key contacts in an account, but who has time?!? People change jobs and such disruption causes churn. Here’s how to get ahead of it.
User Review
( votes)Customer Success FAQ
There are some standard questions about the profession and practice of Customer Success that are constantly asked by new CS executives and practitioners — and by their companies as well. The Customer Success FAQ is a growing compilation of those questions and their answers.