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Customer Success Index Links

Slooth

Slooth surfaces actionable upsell, cross-sell, and engagement opportunities for Customer Success teams. Our users create more opportunities and grow pipeline while saving hours of research each week. The product finds intent signals like funding, M&A, new hires, new product, and new deals from existing accounts, then helps CSMs craft outreach strategies to approach upsells at the right time when the customer is most likely to buy. Slooth was built for CSMs carrying NRR or upsell based quotas.

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Lahey Technologies LLC

David Lahey is an accomplished executive with over a decade of leadership in Customer Success. Most recently he played a pivotal role in revitalizing a 2022 acquisition as well as building a global Customer Success team. He was a fractional CCO through Growth Molecules, where he helped a company shift from reactive support to proactive success and optimizing the cost/serve. David and his teams have been recognized for their excellence and innovation, earning eight Stevie awards,

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Customer Success Architects

At Customer Success Architects, we partner with SaaS companies to build or modernize their Customer Success strategy.

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Success To Scale

Success To Scale offers fractional customer success services for early stage B2B SaaS companies. We focus on helping founders build the foundation for a successful and scalable Customer Success department. We also offer ad-hoc churn analysis and interviews for companies as well.

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ContactImmed

ContactImmed bridges the communications gap between Customer Success, leadership, and product teams, making customer feedback an integral part of product decisions and company priorities. It’s designed to make customer feedback impossible to ignore, streamlining communications and continuous visibility across departments.

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SuccessNavigator

SuccessNavigator partners with APAC SaaS companies to transform post-sales delivery. We deliver practical strategies to drive growth, working alongside teams to ensure lasting success. Our approach combines strategic planning with direct execution support, helping businesses strengthen client relationships and accelerate sustainable growth.

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LearnWorlds

LearnWorlds is an all-in-one, cloud-based learning platform designed for businesses to create, deliver, and manage online training programs. It supports employee and customer training with advanced features like interactive course creation, customizable branding, robust analytics, and integrations. LearnWorlds empowers organizations to improve engagement, knowledge retention, and business performance through scalable education solutions.

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Venmate

Venmate is a customer success platform & copilot, purpose built for B2B SaaS start/scale-up to maximize customer value, reduce churn, and improve bottom line performance.

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Cuxtomers Consulting

At Cuxtomers, we drive the growth of emerging market, particularly in Ibero America, through innovative Customer Success strategies. We not only reduce customer churn but also maximize their lifetime value at every stage of the customer journey. Our strategic, data-driven, and personalized approach optimizes retention, profitability, and sustainable growth. By partnering with Cuxtomers, companies in emerging markets achieve a deeper connection with their customers, strengthening loyalty and driving renewals, upsells, and exceptional experiences. Customer Success is not just a metric, it is the engine of business growth, and, at Cuxtomers, we turn it into a competitive advantage for expanding markets.

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Seaton CX

Seaton CX is a Customer Experience consulting firm. We empower companies to grow profitably by serving the needs of their customers. We are experts in Customer Journey Mapping, using our proprietary DARMA(tm) method to discover and visualize deep customer insights that enable companies to prioritize limited resources to improve both customer experiences and business results.

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