January 13th 2020 !! Unfortunately, this event has been cancelled. !! The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company. While the majority of Customer Success groups have become directly involved...
November 18th 2019 The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company. While the majority of Customer Success groups have become directly involved with managing income streams and profitability over the past...
By: Kia Puhm, Founder & CEO, DesiredPath April 14, 2019 (Republished by permission) The Customer Success Association (CSA) hosted their 7th annual Customer SuccessCon Boston event this past week. In attendance were senior leaders of Customer Success representing...
The goal of Customer SuccessCon is to build connections between executive leaders of the profession through conversations about the core aspects of Customer Success group management. The audience is CS executives — VP’s, Directors, Heads of CS and Managers of...
While the majority of Customer Success groups have become directly involved with managing income streams and profitability over the past 5 years, there has been little real discussion to date about the issues of actually proving the value of Customer Success to either...
By: Danae MacLeod API Support | Global CNP Payments Specialist at Spreedly October 26th, 2017. Copyright by the author. Republished with permission. Original publication link: https://www.linkedin.com/pulse/review-customer-successcon-seattle-2017-danae-macleod/...
About Customer SuccessCon Presentations The goal of Customer SuccessCon events is to build connections between executive leaders of the profession through conversations about core aspects of Customer Success group management. The audience is CS executives — VP’s,...
For most organizations, the process of establishing a Customer Success team and program is unfortunately a gradual one. Senior Management’s initial assumptions about the role give way to lessons learned. The group’s charter is then adjusted. The...
Oakland, CA: Thursday, January 12th 2017 Oakland Marriott Convention Center – 1001 Broadway, Oakland, CA 94607 Customer SuccessCon West 2017 Schedule
Boston, MA: Thursday, October 20th 2016 Customer SuccessCon East 2016 Schedule
