The Customer Success Wiki Index
The Training Component of High-Tech Low-Touch Customer Success
It would be nice to be able to believe in a Software Nirvana where every application just works. Marketing and sales professionals do all they can to suggest that their product is so intuitive that training is unnecessary or optional. Senior Management would like to...
Customer Success Certifications
One of the most common questions submitted by newcomers to The Customer Success Forum on LinkedIn is: “What are the best certifications for an aspiring customer success manager?” The intent of the question is very clear: What will help me in getting a new/better job...
Definition: The Customer Success Organization
The Customer Success Association has been conducting research into the evolution of Customer Success organizations since 2010, focusing on the Strategy, Process, People and Technology aspects of CS teams all around the world. This includes such factors as reporting...
Procedure: The Transition From Sales to Customer Success
The following Procedure was written for a standard process found in B2B software firms to cover the transition in account leadership from Sales to Customer Success. Not every company will have all of these roles or steps in the process. What follows should therefore...
