Can a company outsource its Customer Success Group? Yes, it can, and there are several vendors who will supply services to outsource some or all of the functions of a CS group.
The Catalog of Available Customer Success Outsourcer Services
The following services are sometimes outsourced by a company to an appropriate partner. For the list of all known outsourcers, see: The Customer Success Outsourcing Registry. To identify vendors for the specific functions listed below, see: The Customer Success Outsourcing Catalog.