Can A Company Outsource Its Customer Success Group?

Can a company outsource its Customer Success Group?  Yes, it can, and there are several vendors who will supply services to outsource some or all of the functions of a CS group.

The Catalog of Available Customer Success Outsourcer Services

The following services are sometimes outsourced by a company to an appropriate partner.  For the list of all known outsourcers, see: The Customer Success Outsourcing Registry.  To identify vendors for the specific functions listed below, see: The Customer Success Outsourcing Catalog.

Account Management:

Contract Renewals;

Up-Sells;

Cross-Sells

Onboarding

Change Management

Adoption

Business Advisory/Coaching

Training

Self-Success / “Tech-touch” –

Online Community Management

Support

Customer Intelligence / Market Research

Customer Advocacy Management

Customer Success Operations/Analysis

Customer Success Technology System Admin