Can a company outsource its Customer Success Group? Yes, it can, and there are several vendors who will supply services to outsource some or all of the functions of a CS group.
The Catalog of Available Customer Success Outsourcer Services
The following services are sometimes outsourced by a company to an appropriate partner. For the list of all known outsourcers, see: The Customer Success Outsourcing Registry. To identify vendors for the specific functions listed below, see: The Customer Success Outsourcing Catalog.
Account Management:
Contract Renewals;
Up-Sells;
Cross-Sells
Onboarding
Change Management
Adoption
Business Advisory/Coaching
Training
Self-Success / “Tech-touch” –
Online Community Management
Support
Customer Intelligence / Market Research
Customer Advocacy Management
Customer Success Operations/Analysis
Customer Success Technology System Admin
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