Kelly Olson is a Customer Growth and Retention Consultant helping founders and CEOs at B2B Tech startups and growing agencies to create an efficient post-sales customer experience, build predictable revenue, scalable processes and customers who achieve their desired outcomes.
Customer Success Index Links
Spotlight ai
Spotlight drives customer success through guided conversational value intelligence, empowering sales teams with adaptive discovery and automated metrics. Our solution enhances productivity, improves forecasting accuracy, and delivers customized sales assets to help businesses operationalize their sales processes and achieve measurable success in complex sales environments.
User Review
( votes)NST Success Consulting
NST Success Consulting is focused on driving the ultimate CS equation – Customer Success = Client Outcomes + Customer Experience. We work with leading B2B Startups, Sacleups, and Enterprises to build and scale their CS strategies org to ensure their customers meet their desired business outcomes while having a stellar experience, which should translate to higher net revenue retention and advocacy.
User Review
( votes)Cebra Consulting
Cebra provide 1 to 1 coaching and mentorship for aspiring Custmer Success leaders, and consulting services for any small to medium SaaS company looking to scale their CS capabilities and to embed the right processes for customer retention and expansion.
User Review
( votes)Idiomatic
Idiomatic is instant Voice Of the Customer. Our self-service version allows you to: 1) Upload any feedback data – connect data from help desks, surveys, reviews, and social media. 2) Automatically build a set of labels or taxonomy to categorize the data. 3) Get instant results in minutes with all of your data categorized. (Trusted by Pinterest and Hubspot)
User Review
( votes)Escalent
Escalent’s end-to-end solutions help clients better understand evolving customer and market behaviors, and to use insights to implement complex programs and to scale operations across the customer lifecycle. Our Customer Success practice augments a client’s in-house Customer Success team by offering services from initial onboarding to ongoing lifecycle support.
User Review
( votes)Success Calibrators
Success Calibrators is a customer success consulting firm focused on transforming businesses with tailored customer success strategies. We optimize customer engagement, simplify the journey, drive retention, and maximize growth using data-driven insights and innovative actionable solutions. Ensuring measurable results and accelerated business outcomes, our approach is rooted in collaboration, data analysis, and contextualization.
User Review
( votes)Circle
Circle is an all-in-one community platform that empowers creators and brands to bring their people, content, and discussions together. It offers powerful features like memberships, courses, live streams, and event, making it easy to build, maintain, and monetize a thriving online community.
User Review
( votes)Batteries Included
Batteries Included helps their clients, B2B SaaS solution providers, deploy a systematic approach to drive their customers through the SaaS-change-barrier. By doing so, their client’s customers deeply embed the software and achieve excellent, consistent ROI. This maximises retention, upselling, and expansion revenue, and, of course, Net Retention Rate.
User Review
( votes)WMC Partners
WMC Partners are women founded and owned business consultants focused in the area of Customer Success. Revenue Generation, Human Capital Management and Transformation. We work closely with small and medium sized businesses seeking to develop customer programs aimed at improving the customer experience and transforming the business into growth mode.