Marley Wagner Consulting offers a range of resources. Need to do more with less? Want to create a cohesive digital experience for your customers throughout their journey from new prospect to customer, through to successful, growing advocate? Need to scale engagement with existing customer to drive retention and expansion? I’m here to help.
Customer Success Index Links
SlapFive
SlapFive is the only Customer Marketing Software platform for driving Customer-Led Growth. By combining Customer Content, Customer Advocacy, Customer References, Customer Referrals, and Customer Campaigns in a single solution, SlapFive enables all customer-facing teams to drive onboarding, adoption, expansion, and retention.
User Review
( votes)Product Fruits
Product Fruits is the AI-powered adoption platform that simplifies user onboarding. Unlike traditional methods, no prior experience is needed — our AI crafts effective onboarding flows for you. It’s packed with interactive tours, tooltips, checklists, in-app announcements, NPS surveys, help center, and an integrated knowledge base. Experience higher conversions. reduced churn, and fewer support tickets.
User Review
( votes)RevOS
RevOS is the modern Data Stack for Revenue Operations teams, Sales, Marketing, and Customer Success.
User Review
( votes)IcebergIQ
Through in-depth research programs, IcebergIQ helps B2B SaaS companies understand why customers renew, upsell, downsell, and churn. The company has been established for five years plus 10 years as a predecessor, Eigenworks. IcebergIQ also works with many software companies for win/loss research. We are known for being detail-oriented and efficient, and enjoy long-term relationships with our dozens of software clients.
User Review
( votes)UpgrAIde
UpgrAIde: Empower your future in customer-facing roles in the AI era. Achieve career growth with expert-led training and AI training.
User Review
( votes)Smoke Customer intelligence
Transform CX with Smoke Customer Intelligence and Eyers. Capture and analyse feedback at every touchpoint to refine processes, improve experiences, and grow your business. Our award-winning CX survey software helps you to listen, understand, and act on customer insights. Enhance your service, reward success and continuously elevate your customer experience with our truly omnichannel feedback programmes.
User Review
( votes)Loris ai
Loris unlocks a world of insight for CX leaders, using our AI-powered conversation intelligence platform to extract value from every customer interaction. Address emerging issues before they impact your brand. Eliminate roadblocks in the customer journey that reduce satisfaction and increase costs. Uncover performance issues and address them automatically. Turn customer conversations into your most valuable resource.
User Review
( votes)Ender Turing
Ender Turing provides real-time analytics on voice and digital conversations between your employees and customers. Seize every opportunity to make informed decisions aligned with your strategic objectives. Ender Turing uses Generative AI to pinpoint and fix gaps in your service. Automate QA and achieve 100% coverage across agents, teams, BPOs, and languages. Create lifelong customers along the way. Ender Turing provides a top-notch suite of tools crafted to ensure your sales team’s success and enable the achievement of desired results from the outset of implementation.
User Review
( votes)FlowEQ
FlowEQ is a no-code workflow automation tool enabling your agents to onboard customers in minutes, not weeks. Our app lives natively in your CRM and works as a real-time knowledgebase guiding your agents step by step for all internal processes. Think of google maps! “Turn left her, turn right in 300 feet” FlowEQ empowers every agent with the expertise needed to resolve customer issues 10x faster with the confidence and ease of someone who has been in the role for years. Increase CSAT, decrease ticket resolution time. We’re here to make work easier and teams more productive every day.