Customer Success Association
Executive Director: Mikael BlaisdellContact CSA

Many of the Process-related problems that are occurring in SaaS vendor customer support teams today are merely holdovers from the traditional model, and for the same basic reason.  Support departments are seldom if ever designed for their role in the overall company strategy; they just grow over time.  The cost of this scenario, although largely…

 

Please log in or Join to continue reading »