
A Foundation for Certainty

Those courses and associated materials that are based on the CSM Competency Standard and that properly cover all of the points in it during the process of the training may be accredited by The Customer Success Association as fully meeting the CSM Competency Standard. Prospective students and/or their employers may therefore know with confidence exactly what outcome the accredited training is designed to achieve. If an accredited vendor offers a certification for completion of the course, then anyone may easily see what that certification stands for by reviewing the Standard.
The Customer Success Training Registry
The Customer Success Association maintains a list of all known/established training vendors and a general catalogue of available course categories here on the site. On the Vendors List, companies offering Accredited courses are indicated by ++ signs. Vendors participating in the Accreditation program also display the badge on their websites.
Recommended Reading
The CSM Competency Standard (pdf download)
The CSM Competency Standard (Viewable page)
The Customer Success Training Registry
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To Apply for Accreditation
Interested Customer Success training vendors are invited to apply for accreditation for their courses and programs. Please contact the CSA for more information about the CSA Accredited Training program.
