Success Chain, a Customer Success consultancy, is doing a survey on User/Customer Adoption. While there’s a reward offered for completion of the short survey (if you provide your contact info), there’s an even bigger value in confronting four key questions included in the survey. I’ll give you one of them: What impact do you believe improving customer adoption will have on your business outcomes?
Tossing off a fast guesstimate to that one might be easy. Having a solid and authentic answer is much more difficult, but definitely worth the effort to any who are seeking to establish their team’s value proposition. The answers to the other three questions are even more crucially important for Customer Success groups and their executive leaders.
To take the survey, anonymously if you prefer, use this link:
https://schain.work/uachallengesurvey
Recommended Reading
The Only Data That Counts is Your Own
Do You Know? Can You Prove it?
The Questions of Customer Success
The Customer Success Case Studies
