
Ending Customer Success Executive Turnover
As a beginning to addressing the problem, The Customer Success Association is developing a methodology to enable CS executives to effectively evaluate open Customer Success leadership positions before making a commitment, and for companies to use in preparing accurate job descriptions. The first step was the 2021 Customer Success Executive Priorities Survey, where participants were invited to imagine themselves as an applicant for a Vice President: Customer Success position with a SaaS/software firm.

The survey data collection has now closed, and the process of analysis begun. When that is complete the Rport will be written. If you particpated in the survey, and fully identified yourself, you will be given access to the report in The Customer Success Library when it is available. There will also be a published template, based on the results, for use by companies and job applicants alike.