Welcome to The Customer Success Association – Research Members

Founded in 2012, our mission is to assist the development of the profession of Customer Success by providing various resources and links to critical information. As a Research Member, you have access to every page on the site.  This is your new CSA homepage, where you will begin each visit after logging into the site.  For quick navigation, use the main dropdown menu at the top right of every page.

Main Pages — Customer Success Resources — Contact Us — Search

Under the Main Pages tab, you’ll find more dropdown entries for  the Customer Success Library, Index, FAQ, Wiki, Customer Success Central blog and a description of The Customer Success Forum on LinkedIn.  Under the Resources tab, there are further dropdown menus for Office Hours, CS Technology, Consultants, Trainers, Recruiters, Outsourcers, Books, and  Recommended Reading.  This menu appears at the top of every page on the site,

If you are not already a member of The Customer Success Forum on LinkedIn, we strongly recommend it. The Forum is unique in that the spam, selling, and content marketing that infest almost all other LI groups is not permitted. What you’ll see in The Forum are serious topics and commentary, a monthly Jobs board, the Customer Success Calendar, and a standing topic for all things of interest to CSMs. With nearly 60K international members, we are the largest and most active gathering of Customer Success executive professionals anywhere in the world. Click here to go to The Forum.

Your Office Hours session

Included in your Research Membership is an Office Hours session where you may ask questions pertaining to Customer Success as a profession, technologies, and the worldwide Customer Success community. To begin the process, we recommend that you complete the information form so that we can prepare for your session.  When the form is complete, a link will be sent to you to our calendar so that you may select a time for the session.  Questions?  Use the Contact Us form here.


Thank you for supporting the work of The Customer Success Association



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