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The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.

What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.

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Some Excellent Questions about Customer Adoption

Some Excellent Questions about Customer Adoption

Do You Know? Can You Prove It?

Do You Know? Can You Prove It?

The Reality of Customer Retention

The Reality of Customer Retention

About The Customer Success Case Studies

About The Customer Success Case Studies

Metrics Manipulation — Are You Sure Of Your Stats?

Metrics Manipulation — Are You Sure Of Your Stats?

About The Customer Success Directory

About The Customer Success Directory

About The Customer Success Executives Mailing list

About The Customer Success Executives Mailing list

Making the Case for Customer Success ROI

Making the Case for Customer Success ROI

Accelerating Customer Success – Part 1

Accelerating Customer Success – Part 1

Online Communities and Customer Success

Online Communities and Customer Success

Is Yours An At-Risk Customer Success Group?

Is Yours An At-Risk Customer Success Group?

Time To Competency for a new CSM?

Time To Competency for a new CSM?

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Mikael Blaisdell & Associates
Text: The Success League
Mikael Blaisdell & Associates
Text: The Success League
TheSuccessLeague
Snowise Technologies
Text: The Success League
Snowise Technologies