The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.

What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.

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Why Customer Success Should Own Revenue

Why Customer Success Should Own Revenue

The Case for Premium Customer Success

The Case for Premium Customer Success

The Monetization of Customer Success

The Monetization of Customer Success

Creating Career Paths in Customer Success

Creating Career Paths in Customer Success

How to Protect Your Team from Churn : 3 Keys to Prove Your Value

How to Protect Your Team from Churn : 3 Keys to Prove Your Value

Delivering on Your Customer’s Desired Business Outcomes Isn’t Enough

Delivering on Your Customer’s Desired Business Outcomes Isn’t Enough

Want to be more ‘Human?’  Focus on Users

Want to be more ‘Human?’  Focus on Users

Customer Success and Value Provability

Rebuilding A Foundation for Your Customer Success Team

The Power of No

Agenda: Customer SuccessCon West 2018

Customer Success Central:  A New Beginning

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