Customer Success Central
The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.
What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.
The CSM Competency Standard
Essential Strategies for Effective Customer Success Compensation Plans
Best Practices in Customer Success Recruiting?
Due Diligence For Customer Success Group Executives
Getting Hired As A CSM
There Ain’t No Such Thing As Free Customer Success
The Economics of Customer Success – Part 1
Customer Success As A Profit Center
The Knowledge of Customer Success
To Charge or Not to Charge; Is That the Question?
The Profitability Blueprint: A Review of Customer SuccessCon Boston 2019
Why Customer Success Should Own Revenue
