Customer Success Central
The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.
What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.
Case Study: When Adoption Fails
Customer Realized Value: A New Metric for Customer Success Teams
Do You Know What Your Customers Are Doing With Your Application’s Feature Set?
Using AI to Reveal Hidden Data and Value
Doing More With More
Building the Corporate Ecosystem
Customer Success and the Catalogue of Outcomes and Values
AI and Customer Success: Augmentation or Replacement?
Call for Case Studies on use of AI Agentic CSMs
The Field of (AI) Dreams
Introducing The Customer Success AI Vendors Registry and TechMap
Getting The Most Out of Your Customer Success Forum Membership
