The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.

What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.

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Due Diligence For Customer Success Group Executives

Due Diligence For Customer Success Group Executives

Getting Hired As A CSM

Getting Hired As A CSM

There Ain’t No Such Thing As Free Customer Success

There Ain’t No Such Thing As Free Customer Success

The Economics of Customer Success – Part 1

The Economics of Customer Success – Part 1

Customer Success As A Profit Center

Customer Success As A Profit Center

The Knowledge of Customer Success

The Knowledge of Customer Success

To Charge or Not to Charge; Is That the Question?

To Charge or Not to Charge; Is That the Question?

The Profitability Blueprint:  A Review of Customer SuccessCon Boston 2019

The Profitability Blueprint:  A Review of Customer SuccessCon Boston 2019

Why Customer Success Should Own Revenue

Why Customer Success Should Own Revenue

The Case for Premium Customer Success

The Case for Premium Customer Success

The Monetization of Customer Success

The Monetization of Customer Success

Creating Career Paths in Customer Success

Creating Career Paths in Customer Success

Mikael Blaisdell & Associates
Mikael Blaisdell & Associates
TheSuccessLeague
Glide Consulting
Growth Molecules
TheSuccessLeague
Glide Consulting
Growth Molecules