Customer Success Central
The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.
What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.
To Charge or Not to Charge; Is That the Question?
The Profitability Blueprint: A Review of Customer SuccessCon Boston 2019
Why Customer Success Should Own Revenue
The Case for Premium Customer Success
The Monetization of Customer Success
Creating Career Paths in Customer Success
How to Protect Your Team from Churn : 3 Keys to Prove Your Value
Delivering on Your Customer’s Desired Business Outcomes Isn’t Enough
Want to be more ‘Human?’ Focus on Users
Customer Success and Value Provability
Rebuilding A Foundation for Your Customer Success Team
The Power of No
