Customer Success Central
The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.
What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.
About The Customer Success Case Studies
Metrics Manipulation — Are You Sure Of Your Stats?
About The Customer Success Directory
About The Customer Success Executives Mailing list
Making the Case for Customer Success ROI
Accelerating Customer Success – Part 1
Online Communities and Customer Success
Is Yours An At-Risk Customer Success Group?
Time To Competency for a new CSM?
Customer Success Took a Wrong Turn
Is Customer Success At Risk?
Customer Success and Authentic Customer Centricity
