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Customer Success Teams, It’s Time to Take Credit For Expansion Revenue
The profession of customer success (CS) has evolved rapidly over the past decade. It’s no longer about just playing defense to keep your existing customers satisfied. Today’s CS orgs play a key role in creating additional revenue through upsells and expansion, especially at SaaS companies. It’s time for Customer Success groups to finally get the credit for pipeline that this critical team deserves. This article tells you how to go about doing it.
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( vote)Before You Buy A Customer Success Tool…
Customer Success platforms are essential for scaling. But they require a lot of work to set up correctly, and if you’re not prepared, it can set your CS department (and your career) way back. Learn here what these tools do best, why many implementations fail, and how to prepare for a successful launch.
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( vote)TeamSupport-Success
TeamSupport makes B2B SaaS software for Support, Messaging & Live Chat, and Success. We specialize in providing you with 360-degree views of your customers so you fully know who they are, can proactively support them, and grow with them.
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( votes)Provan Success
Provan Success is a full-service coaching firm focused on Customer Success Leadership using practical approaches that deliver fast results. Featuring the following 1:1 coaching packages: Customer Success Leadership Coaching – learn to set the right CS strategy for your organization, develop human first leadership skills, and the mindset to develop executive presence.
Dream Job – Get hired as a CS Leader with the right resume, interview prep and salary negotiation
CSM to Director – Get promoted from IC to CS Leader with skills evaluation, gap analysis and development plan – and a presentation to get buy in from your boss!
Custom – 1:1 coaching or consulting by the hour
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( votes)RJR Partners
RJR Partners are the executive search partners of choice for cutting-edge, venture-backed, and private equity owned software companies. Our focus is on building and scaling successful software organizations. To do that, we offer a range of services to simplify the hiring process for your company.
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( votes)AppEQ ai
AppEQ helps Customer Success Teams to retain and grow revenue by giving quick and easy access to Customer Insights, contextually within their existing applications. Saving time and nudging them at the place of action. AppEQ is founded by ex-CS leaders in B2B SaaS, based in the US.
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( votes)ChurnRX
ChurnRX provides churn and retention analytics, customer success team and individual training, and customer retention consulting.
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( votes)ClearFeed ai
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( votes)Glide Consulting LLC
The Customer Strategy Method used by Glide Consulting is the result of Nils Vinje’s extensive experience serving fast-growing SaaS businesses as a high-impact consultant for 7.5+ years. In each engagement, Nils has helped his clients build world-class customer strategies that drive customer engagement, adoption, and expansion.
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( vote)CSM Practice
CSM Practice was one of the first customer success strategy consulting firms in the world. We help companies accelerate profitable growth through design and implementation of customer retention and expansion selling methodologies and offer a unique customer-centric methodology encompassing the entire customer life-cycle including on-boarding, adoption, upsells, cross-sells, and renewals.
