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Fractional Customer Success

F/cs – Fractional Customer Success ™ is here to engage with Leaders to help you deliver an organizational Customer Success philosophy or to help you unwind and existing function that has become a bird’s nest op just-in-time processes and tactics that have created a reactive Customer Success Function.

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Kristi Faltorusso

Kristi Faltorusso is an industry leader and influencer whose is offering her services and expertise to provide consulting for B2B SaaS companies. Her website offers an array of resources and templated for Customer Success professionals

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River Consulting Group

The River Consulting Group helps Customer Success teams deliver with high impact by providing strategic advice and guidance to CEOs, CCOs, and Leaders. We also deliver the lighthouse strategy, the CS framework used by the pacesetters in cloud for low customer acquisition cost and hight satisfaction!

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SuccessEngine

SuccessEngine provides fractional Customer Success support for B2B technology companies and training for Customer Success teams across Australia and New Zealand.

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Zenya Learning

Zenya Learning is ready to partner with your business to plan, design, and deliver effective training that helps employees and customers reach and surpass their business goals with your products. We’ll work with you to ensure that you have the right performance support at the right time. No matter the delivery method, from online or self-learning to instructor-led classroom sessions, Zenya is here to help. Need to use an LMS and/or a Support Portal? We can help you to choose the right product for your needs.

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Everetics

Everetics provides practical, solutions-focused strategies grounded in real-world Support and Service operations with hands-on experience. Our goal is to save you money and turn customer service into a revenue stream by optimizing your customer experience.

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Lewandowski Success Consulting

Lewandowski Success Consulting understands that in the dynamic world of SaaS, every decision is pivotal, and getting the right advice can make all the difference. Whether you’re grappling with customer-centric strategies, looking for insights into the best practices, or simply seeking expert guidance to elevate your SaaS business, Steven is here to help.

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Azzas Customer Care

Azzas Customer Care offers outsourced Customer Service with cutting-edge technological solutions, comprehensive training, and rigorous monitoring. Azzas takes on the responsibility for customer support, training, and sourcing professionals. We provide regular reports on interactions and customer satisfaction. Outsourced Customer Success for enhanced results.

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WowTo

WowTo helps your users become more independent and decreases your support tickets by creating and hosting a mutilingual video knowledge base.

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Is Customer Success At Risk?

For over a year now, we have all had friends, colleagues, and connections in the worldwide Customer Success community suddenly appear in the job market. Open position announcements are fewer, and there are many applicants for each new posting. Both veteran Customer Success executives and those newer to the role have found themselves out of a job, often along with their entire teams. Why? Could you and your group be next? Is Customer Success At Risk?

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5 (1 vote)
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