Search Results
Product as a Community
Having a community built around a product is very crucial for a company’s success. But what does that community look like in practice? What is the most important understanding that the company needs to realize? That the community and the product are not separate; the product is the community.
User Review
( votes)Thena AI
Our mission is to help you increase net retention by enabling customer management and service on Slack. Thena helps meet customers where they already are while providing better service, easing the burden on teams, and making us more efficient leading to growth.
User Review
( votes)Abbot
Abbot helps customer-facing teams scale their customer conversations in Slack.
User Review
( votes)Lantern
Lantern drives real-time engagement and proactive workflows to engage buyers at their moment of highest intent and to prevent churn. By using AI to supercharge Customer Success teams, Lantern allows businesses to move from reactive to proactive. The best part? Lantern deploys in under 10 minutes.
User Review
( votes)How Often Should You Survey B2B Customer Contacts?
Satrix Solutions‘ CEO, Evan Klein, notes that companies are frequently caught between two concerns: If you send surveys too often, you risk fatigue and the customers will stop responding. But if you reach out too seldom, you risk leaving valuable data unknown. Based on extensive research, this article provides expert guidance.
User Review
( vote)Capacity Planning for Customer Success
Capacity planning is a strategic undertaking to realistically determine what resources to hire or acquire to efficiently scale growth. This article is intended to help customer success leaders accurately forecast headcount for the next twelve months to drive strong customer and employee retention performance. We offer actionable guidance on how to approach customer success forecasting by presenting example inputs and models.
User Review
( vote)Customer Success Teams, It’s Time to Take Credit For Expansion Revenue
The profession of customer success (CS) has evolved rapidly over the past decade. It’s no longer about just playing defense to keep your existing customers satisfied. Today’s CS orgs play a key role in creating additional revenue through upsells and expansion, especially at SaaS companies. It’s time for Customer Success groups to finally get the credit for pipeline that this critical team deserves. This article tells you how to go about doing it.
User Review
( vote)Before You Buy A Customer Success Tool…
Customer Success platforms are essential for scaling. But they require a lot of work to set up correctly, and if you’re not prepared, it can set your CS department (and your career) way back. Learn here what these tools do best, why many implementations fail, and how to prepare for a successful launch.
User Review
( vote)Churned NL
Most Customer Success and Retention management tools promise data-driven solutions. But in reality, there exist a few dominant limitations. In most cases, “data-driven” actually means “rule-based” solutions built by “gut feelings.” Churned gives you the opposite: A fully data-driven solution without limitations. the Churned AI Engine transforms your data into actionable retention strategies, CLV drivers, and upsell machines.
User Review
( votes)TeamSupport-Success
TeamSupport makes B2B SaaS software for Support, Messaging & Live Chat, and Success. We specialize in providing you with 360-degree views of your customers so you fully know who they are, can proactively support them, and grow with them.
