Search Results
Totango
Totango was the very first Customer Success Platform (CSP) on the market, and is the only CSP vendor to date to offer a free version that offers full access to the entire set of features and functions. Totango includes analytics, customer health scoring, CS team management, project management, journey templates, and integrations with a wide range of 3rd party applications — and more.
User Review
( votes)Regalix
Regalix, a market leader in Customer Success, is helping businesses at every step of their customer journey. Onboarding, renewal, and operations implementation, or inbound customer support, Regalix team is hands-on in this regard. Headquartered in San Mateo, USA, Regalix has partnered with F500 clients in its 17 years of existence.
User Review
( votes)No More Voodoo Hiring: Avoiding Management Debt
Rav Daliwal on “Voodoo hiring”: Not understanding or considering the contextual skills and experience needed to make their own customers successful is one of the biggest hurdles founders and Customer Success leaders need to overcome in order to minimise the management debt caused from mis-hiring.
User Review
( votes)ClientSuccess
ClientSuccess is the customer success platform that empowers B2B SaaS companies to proactively manage post-sales customer relationships, measure customer health, maximize customer revenue, and drive a culture of customer success. We enable front-line CSMs through a simple, yet powerful platform and empower SaaS Executives through actionable insights & intelligence.
User Review
( votes)IrisAgent
User Review
( votes)CloudApp
Customer Success teams bring value to customers 3x faster through personalized video messages, gifs, and annotated screenshots using CloudApp. It’s the best way to scale customer relationships. Better onboarding, improved customer outcomes, higher satisfaction rates, and no more unnecessary meetings.
User Review
( votes)Revenue is a Dangerous North Star Metric – Here’s why
According to Mark Roberge, entrepreneurs are obsessed with revenue growth, and that’s a fault. Retention, not revenue, is the optimal north star metric for startups. To zero in on predicting retention, we need to look at P% of customers achieving E events(s) every T time.
User Review
( votes)ChurnZero
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, assess their health and likelihood to renew, and personalize the customer experience through timely and relevant touchpoints.
User Review
( votes)Planhat
Planhat is a modules-based horizontal customer platform with Customer Success being the primary use case. The others are: Customer Data Platform that unifies customer data. Automations layer that powers customer operations. Workflow layer that manages workflows. Planhat’s Presentation & Portals allows for data visualization and customer collaboration.
User Review
( votes)Paul Lucherini Ltd
Customer Success Consultancy, Interim and Coaching available from a previous CEO & VP/Director of CS, with proven success in startups, scale-ups and enterprise businesses. Paul has sold companies and been involved in the acquisitions of others and understands the key link between Customer Success and building ‘Enterprise Value’.
