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Froged
FROGED‘s platform allows brands access to their entire customer lifecycle: Onboarding, Engagement, and Proactive Customer Support. By connecting the dots within the customer journey brands can personalize the customer experience at every touch point increasing overall MRR and retention.
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( votes)The Customer Success Wiki
The term “Customer Success” has been applied globally to many different types of companies, and there are many different definitions of its terms and concepts. The goal of The Customer Success Wiki is to build a common knowledge foundation for the further growth of the profession.
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( votes)Stop Chasing Renewals: Here’s How to Keep Customers Engaged so Renewals (and More) Will Just Keep Coming
A single point of contact is a single point of failure. We know we need strong relationships with ALL of the key contacts in an account, but who has time?!? People change jobs and such disruption causes churn. Here’s how to get ahead of it.
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( votes)Customer Success FAQ
There are some standard questions about the profession and practice of Customer Success that are constantly asked by new CS executives and practitioners — and by their companies as well. The Customer Success FAQ is a growing compilation of those questions and their answers.
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( votes)Staircase AI
Staircase AI is a Customer Relationship Intelligence platform that leverages AI to uncover human insights from customer interactions. We analyze text-based customer feedback, to discover sentiment, relationship strength, risks, and opportunities, to allow Customer Success teams to strengthen, build, and nurture relationships at scale.
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( votes)Custify
Custify is a customer success platform designed to help B2B SaaS businesses manage customer engagement, scaling, and churn rate in the recurring revenue model. Key features include 360° customer view, health scores, lifecycles, playbooks, task management, client outreach, and audience segmentation.
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( votes)Onboard io
Onboard streamlines the customer onboarding and implementation process for modern success teams. Companies can automatically create custom launch plans from CRM data, accessible by clients (via magic link) and visible to all stakeholders. Onboard creates transparency and accountability to launch faster and exceed expectations.
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( votes)The Essential Guide to an Outstanding Customer Success Strategy
The sooner you realize you’re not selling software, features, or services, you’re actually selling a productivity and profit relationship, the better the chances your business has for becoming successful. But you’ll need to learn how to sell a relationship and not a product. (Registration required for access.)
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( votes)The $2 Million Dollar Man/Woman: How To Think About Scaling Your Customer Success Team
It is often said that companies should “hire one Customer Success person for every $2million in ARR.” The source of this idea was Jason Lemkin’s article. It’s a good discussion about staffing levels in general, but be careful about applying the “rule” without proper process research.
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( votes)Onboarding and the Company Organizational Chart
Where should the Onboarding/Professional Services role be placed in a software company’s organizational chart? According to Mikael Blaisdell and Kristen Hayer, the best place is within the Customer Success group. We discussed the reasons for this in a Propel conference session. 30 minutes long. Registration required for access.
